Nassima AIT MOKHTAR

• Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.

• client relationships by providing personalized banking solutions and excellent customer service.

• Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.

• Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

• Executes the bank's risk culture and strives for operational excellence

• Builds relationships with clients to meet financial needs

• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

• Grows business knowledge and network by partnering with experts in small business, lending, and investments

• Manages financial center traffic, appointments, and outbound calls effectively

• Drives the client experience

• Manages cash responsibilities.

• Develop and implement the curriculum.
• Managed classroom behavior effectively, fostering a positive learning environment for all students.
• Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
• Gave one-on-one attention to children while maintaining overall focus on the entire group.
• Established positive communication with parents in daily conversations and formal conferences.
• Monitored students' academic, social, and emotional progress and recorded it in individual files.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Used a variety of learning modalities and support materials to facilitate the learning process and accentuate presentations.
• Used different learning modes and types of technology to engage students in achieving learning outcomes.
• Facilitated mock job interviews for student skill-building and promoted potential networking opportunities.
• Worked with the dean to assess and evaluate courses and programs in appropriate discipline.