Antonia Ruiz
San Antonio,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in Remodeling industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service/Accountant
Pro Masters Remodeling
San Antonio, TX
08.2018 - 04.2023
- Answered incoming customer inquiries regarding services information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Excel
- Quickbooks
Assistant Manager/Accountant
PR CENTER INC
San Antonio, TX
02.2010 - 12.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Quickbooks
- Excel
Education
License - Property And Casualty Insurance
KAPLAN FINANCIAL EDUCATION
04-2024
Business Essentials - Business
DeVry University
Naperville, IL08.2023
High School Diploma -
Inglewood High School
Inglewood, CA06.1999
Skills
- Customer Order Management
- Complaint Resolution
- Customer Relationship Management
- Good Communication Skills
- Problem Resolution
- Schedule Mastery
- Adaptability
- Bilingual
- Leadership
Timeline
Customer Service/Accountant
Pro Masters Remodeling
08.2018 - 04.2023
Assistant Manager/Accountant
PR CENTER INC
02.2010 - 12.2017
License - Property And Casualty Insurance
KAPLAN FINANCIAL EDUCATION
Business Essentials - Business
DeVry University
High School Diploma -
Inglewood High School
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