Antonia Smart
Deale,MD
Summary
I have had extensive experience in customer service working in multiple capacities at various establishments. I have done waitressing, secretarial work, and was trained in the area of floor management. I was responsible for counting and balancing large sums of money within the individual drawers, making sure patients were satisfied, as well as maintaining a healthy and safe work environment.
Overview
11
11
years of professional experience
Work History
Bartending/Serving
Skippers Pier Dock Bar & Restaurant
2023.07 - Current
- Serving the public with the highest quality food and beverages.
- Serving/assuring 20-30 guests are happy and satisfied at one time.
- Kept server areas clean and stocked to increase efficiency while working tables.
Sales Associate & Floor Management
Gold Leaf
2018.11 - Current
- Over seeing employees and making sure every customer leaves satisfied with their visit and experience.
- Helping disgruntled customers and not panicking in high stress situations.
- Over seeing 25-40 employees at one time.
Waitress
Public House
2017.08 - 2022.11
- Serving the public with the highest quality food and beverages.
- Serving/assuring 30-40 guests are happy and satisfied at one time.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Front Desk Secre
Rymer & Assoc. CPA Firm
2018.01 - 2018.08
- Taking multiple incoming calls and transferring them to the proper departments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Office Secretary/Ionic Footbath Facilitator
Dee Kline Holistic
2016.09 - 2017.08
- Scheduling appointments and discussing future treatment plans with clients.
- Facilitating an ionic footbath to help clients remove harmful toxins from their body.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Responded to inquiries from callers seeking information.
Food Prep/Serve
Salsaritas Fresh Cantina
2015.04 - 2017.04
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity..
Cashier
Giant Food
2013.04 - 2015.04
- Assisting the public and assuring that all customers have a good experience in the store.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associates Degree -
College of Southern Maryland
Prince Frederick, MD01.2017
High School Diploma -
Huntingtown High School
Huntingtown, MD01.2014
Skills
- Speed and Efficiency
- Interpersonal Skills
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-Solving Skills
- File Management
- Multitasking Abilities
- Professionalism
- Attention to Detail
- Customer Relations
References
- Martha Rymer, 410-610-2728
- Will Peratino, 202-510-2097
- Sandra Newman, 301-325-4191
Timeline
Bartending/Serving
Skippers Pier Dock Bar & Restaurant
2023.07 - Current
Sales Associate & Floor Management
Gold Leaf
2018.11 - Current
Front Desk Secre
Rymer & Assoc. CPA Firm
2018.01 - 2018.08
Waitress
Public House
2017.08 - 2022.11
Office Secretary/Ionic Footbath Facilitator
Dee Kline Holistic
2016.09 - 2017.08
Food Prep/Serve
Salsaritas Fresh Cantina
2015.04 - 2017.04
Cashier
Giant Food
2013.04 - 2015.04
Associates Degree -
College of Southern Maryland
High School Diploma -
Huntingtown High School
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