Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonia Washington

Miami,FL

Summary

Accomplished Case Analyst II with a proven track record at Child Support Enforcement, specializing in case evaluation and fostering client interactions. Demonstrated expertise in legal knowledge and regulatory understanding, coupled with a strong analytical mindset and ethical judgment. Enhanced team productivity by over 30% through effective collaboration, problem-solving, and workflow management. Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Case Analyst II

Child Support Enforcement
01.2007 - Current

Conduct audits

Cash Processor

BRINKS
02.2021 - 10.2021

cou

  • Trained new employees on proper cash handling techniques, contributing to the overall success of the team.
  • Implemented inventory control measures for cash storage areas, maintaining optimal levels of organization and security.
  • Enhanced team productivity by providing clear communication and fostering a collaborative work environment.
  • Participated in internal audits as needed, demonstrating commitment to transparency and accountability within the organization''s cash-handling practices.

Education

Bachelor of Arts - Liberal Arts And Sciences

Florida International University
Miami, FL
06.2017

Skills

  • Case Evaluation
  • Documentation Review
  • Ethical judgment
  • Client interaction
  • Legal knowledge
  • Regulatory understanding
  • Analytical mindset
  • Problem-Solving
  • Customer Service
  • Attention to Detail
  • Collaboration and Teamwork
  • Active Listening
  • Microsoft Office
  • Goal Setting
  • Workflow Management
  • Document Management

Timeline

Cash Processor

BRINKS
02.2021 - 10.2021

Case Analyst II

Child Support Enforcement
01.2007 - Current

Bachelor of Arts - Liberal Arts And Sciences

Florida International University
Antonia Washington