Antonia Whitehorn
St. Louis,MO
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Private Caregiver
123 Home Care
California
08.2021 - Current
- Job description is customer service, taking care of clients helping with feeding and bathroom needs medication needs and some light House cleaning.
- Provided emotional support and comfort to patients during difficult times.
- Ambulated individuals around home, public and medical locations.
- Monitored health and well-being of clients and reported significant health changes.
CNA - Certified Nursing Assistant
st.johns nursing home
Saint Charles, US
04.2015 - 12.2017
- Taking care of clients personal needs
- Bathing and feeding and bathroom assistance
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented patient care services by charting in designated areas.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Customer Service Representative
Fire source solutions
Thousand Oaks, California
08.2014 - 03.2015
- Front desk receptionists and customers service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Healthcare Customer Service Representative
Alorica
Irvine, California
10.2013 - 07.2014
- Taking calls
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Guided patients through the completion of consent and other required medical forms.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
CNA - Certified Nursing Assistant
Ackert Park Skilled Care Community
12.2010 - 10.2013
- Taking care of elderly
Housekeeper
Drury Hotels
Saint Louis County, US
02.2011 - 11.2012
- cleaning room, bathroom, hall ways Windows and carpet cleaning.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Stock Clerk
Schnucks
08.2009 - 03.2010
- Restocked returned merchandise in designated locations within the storeroom or warehouse facility.
- Communicated with customers to answer questions.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Adhered strictly to safety regulations when operating motorized equipment such as forklifts or pallet jacks.
Cashier, host, busser
Pasta House
01.2007 - 08.2009
- Hostess and cashier
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered phone calls to assist customers with questions and orders.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Welcomed customers, offering assistance to help find store items.
Laundry Attendant
Bentley extended care
Saint Louis County, US
01.2008 - 09.2008
- Washing company laundry including clients clothing as well stock and set up lining carts
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
Education
GED -
McCluer North High School
Saint Louis County, US10-2009
Some College (No Degree) - Nursing
Saint Louis school of nursing
MOSkills
- Stocking
- Housekeeping skills
- Home Health
- Vital Signs
- Laundry
- Patient Care
- Alzheimer's Care
- Residential Cleaning
- Dementia Care
- Hospice Care
- Food Preparation
- Meal Preparation
- Memory Care
- Infection Control Training
- EMR Systems
- Customer service
- Medical terminology
- Organizational skills
- Cash handling
- Communication skills
- Typing
- Front desk
- Sales
- Emotional support
- Effective communication
- Problem solving
- Time management
- Compassionate client care
- Compassionate caregiving
- Care plan management
- Client safety and first aid
- Patient care
- First aid and safety
- Customer support
- Call handling
- Health monitoring
- Patient assistance
- Record keeping
- Scheduling coordination
- Healthcare compliance
- Appointment verification
- Microsoft PowerPoint
- Microsoft Office Suite
- Spreadsheets
- Shipping and receiving
- Data entry
- Order processing
- Follow-up skills
- Email management
- Microsoft Excel
- Critical thinking
Certification
- CNA, 12/01/10, Present
- CPR, 01/01/24, Present
- Certified Nursing Assistant (CNA), 12/01/10, Present
- Home Care Aide Certification
Additional Information
I'm a very outgoing and outspoken women love the job I do. love meeting new people and love learning new things that can help further my career and education. I believe I would be a wonderful accent to your company someone who will gone beyond her job to make sure my patients are completely satisfied and comfortable.
Personal Information
Authorized To Work: US for any employer
Timeline
Private Caregiver
123 Home Care
08.2021 - Current
CNA - Certified Nursing Assistant
st.johns nursing home
04.2015 - 12.2017
Customer Service Representative
Fire source solutions
08.2014 - 03.2015
Healthcare Customer Service Representative
Alorica
10.2013 - 07.2014
Housekeeper
Drury Hotels
02.2011 - 11.2012
CNA - Certified Nursing Assistant
Ackert Park Skilled Care Community
12.2010 - 10.2013
Stock Clerk
Schnucks
08.2009 - 03.2010
Laundry Attendant
Bentley extended care
01.2008 - 09.2008
Cashier, host, busser
Pasta House
01.2007 - 08.2009
GED -
McCluer North High School
Some College (No Degree) - Nursing
Saint Louis school of nursing