Antonia Williams
Jacksonville,Florida
Summary
To obtain a professional position with a reputable company where I may utilize my previous work experience, as well as can advance in my career by obtaining additional work experience within the company.
Overview
12
12
years of professional experience
Work History
Health Plam Advocate
Nulogic Business Solutions
08.2022 - 12.2022
- Identified appropriate treatment resources and recommended patients for these services.
- Conducted health assessments, required by medicare that helps tailor the needs of clients.
Warehouse Associate
Amazon
08.2018 - 12.2022
- Use scanners to read bar codes on products
- View prompts on screens and follow the directions for some tasks
- Troubleshoot problems. Ensure product meets quality requirements
- Stand, walk, push, pull, squat, bend, and reach during shifts Use carts, dollies, hand trucks, and other gear to move items around
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Worked safely around moving machinery.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Adhere to strict safety, quality, and fulfillment production standards
Customer Service Rep II
FIS
06.2017 - 10.2019
- Answer customer questions about basic banking services, such as account balances and interest rates and fees
- Help customer protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards
- Activate re-issued card including reset/change and or redeem pin numbers
- Answer any questions pertaining to company policy and product
- Investigated and resolved customer inquiries and complaints quickly.
General Manager
McDonald's
10.2013 - 05.2018
- Overall accountability for the operation of a single restaurant (10-45 employees) ensuring delivery on the Customer Promise, and ensuring desired restaurant outcomes (increased sales, profitability, and employee retention)
- Mobilizes the restaurant management team to oversee the financial controls, operations, people development, customer service and compliance within the restaurant.
Education
Certificate In Child and Family -
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN02.2020
High School Diploma -
Florida State College At Jacksonville
Jacksonville, FL07.2012
Skills
- Microsoft Word, Microsoft Presentation, Word Excel
- Word Processing
- Leadership Experience
- Typing (52 wpm)
- Answering Phones
- CRM
- Strong Analytical
- Strong Oral and Written Communication
- Excellent Problem Solving
- Ability to work in a fast paced, high volume environment, while practicing sound lending judgment
- Attention to detail
- Strong Customer Service Skills
- Commitment to Teamwork
Timeline
Health Plam Advocate
Nulogic Business Solutions
08.2022 - 12.2022
Warehouse Associate
Amazon
08.2018 - 12.2022
Customer Service Rep II
FIS
06.2017 - 10.2019
General Manager
McDonald's
10.2013 - 05.2018
Certificate In Child and Family -
Indiana University - Purdue University Fort Wayne
High School Diploma -
Florida State College At Jacksonville
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