Antonia (Shay) Alvarez
Tupelo,MS
Summary
Loan Operations Specialist IV at Cadence Bank with proven expertise in loan payments, loan reviews, wire systems, reports, balancing, and communication with other banks. Adept at managing participation loans and ensuring reviews are in compliance with bank policies. Recognized for exceptional skills, leadership, and consistently enhancing operational efficiency. Committed to delivering positive work and being an exceptional team member.
Overview
10
10
years of professional experience
Work History
Loan Operations Specialists IV
Cadence Bank
10.2020 - Current
- Interact with other banks and departments for participation loans
- Post payments/advances on sold and bought participation loans
- Review modification requests and approve/deny per policy requirements
- Wire out funds to participating banks using a wire system
- Review sold payment report
- Participation account balancing
- Create tickets physically and virtually
- update bank rates: SOFR, Prime, ECL, HOEPA, and Constant Maturity
- prepare payment, advance, and rate notices for participating banks
Booking and Funding Clerk
Renasant Bank
10.2018 - 10.2020
- Book loans onto the system per loan packages received
- Fund loans per loan documents
- Check in original loan documents
- Review loan documents for any system loading errors
Part Time Assistant Manager
Ascena Retail-Dressbarn
08.2017 - 10.2018
- Discuss promos and store credit cards with customers for their benefit
- Use home office emails to change out the marketing and floor sets
- Balance registers
- Pull merchandise, pack it, and ship it out with SFS system
- Make employees weekly schedules
- Read charts for payroll and conversion
- Used the store phone to communicate with customers who had questions
- Interacted with customers of all ages to understand what they were needing and their interests
2 Year Old Teacher
Happy Hearts Daycare
05.2016 - 08.2016
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Learned to communicate with smaller children and understand their needs
- Listened to parents concerns and addressed them to the best of my ability
- Follow state laws along with the facilities rules while taking care and teaching several children at once.
Part Time Key Holder
Ascena Retail Group Inc. - Justice
12.2015 - 2017
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
Associate of Arts -
Itawamba Community College
Tupelo05.2018
High School Diploma -
Nettleton High School
Nettleton, MS05.2016
Skills
- Team Leadership
- Time management
- Customer Service
- Organization
- Sales and Marketing
- Excel
- Microsoft
- Wire Systems
- Loan Systems
- Reports/Report Systems
Timeline
Loan Operations Specialists IV
Cadence Bank
10.2020 - Current
Booking and Funding Clerk
Renasant Bank
10.2018 - 10.2020
Part Time Assistant Manager
Ascena Retail-Dressbarn
08.2017 - 10.2018
2 Year Old Teacher
Happy Hearts Daycare
05.2016 - 08.2016
Part Time Key Holder
Ascena Retail Group Inc. - Justice
12.2015 - 2017
Associate of Arts -
Itawamba Community College
High School Diploma -
Nettleton High School