Antoniea Holmes
Birmingham,AL
Summary
Sr. Ops Admin with 2+ years of hands-on experience in high-volume logistics and facility operations. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Proven ability to thrive in settings that value recognition and moral integrity while ensuring positive contributions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. Ops Admin
FedEx
Irondale, AL
10.2023 - 07.2025
- Streamlined daily administrative workflows to increase data processing throughput with consistent accuracy.
- Standardized document handling procedures to reduce processing errors and shorten turnaround times.
- Managed customer communications via phone and email to improve request resolution and response consistency.
- Prioritized schedules and tasks to meet daily operational targets in a fast-paced environment.
Package Handler
FedEx
Irondale, AL
05.2023 - 09.2023
- Handled scanning and loading of packages to meet daily throughput targets with consistent accuracy.
- Repackaged damaged parcels to improve package integrity and reduce delivery errors.
- Coordinated with trailer teams to optimize loading sequence and shorten handling time.
- Maintained accurate scan records and reported discrepancies for timely supervisor resolution.
Housekeeping
Centaur/Atalian Global Services
Birmingham, AL
01.2018 - 12.2021
- Maintained cleanliness of offices and common areas using mop, vacuum, and disinfectant to ensure sanitary conditions.
- Restocked supplies and organized carts to support uninterrupted daily cleaning operations.
- Collected and disposed of trash promptly to uphold facility hygiene and safety standards.
- Provided courteous customer service and addressed client requests to improve tenant satisfaction.
Housekeeping
Rite Way Cleaning Service/Diversified
Birmingham, AL
01.2014 - 12.2017
- Led daily sanitization of clinic rooms to maintain infection-control standards and patient safety.
- Streamlined supply restocking process to prevent shortages and keep operations continuous.
- Maintained facility cleanliness using proper PPE to meet health and safety regulations.
- Delivered courteous patient-facing service that improved client satisfaction and retention.
Childcare Technician
La Petite Academy
Birmingham, AL
03.2007 - 12.2008
- Provided daily infant care including feeding and diapering while maintaining sanitation protocols to reduce illness risk.
- Communicated progress and concerns to parents to support consistent at-home routines and build trust.
- Monitored developmental milestones and reported observations to supervisors to inform individualized care plans.
- Maintained strict cleanliness procedures to ensure a safe environment and support regulatory compliance.
Education
College Certificate - Early Childhood Education
Lawson State Community College
Birmingham, AL 08.2007 - 05/2009
High school diploma -
Jackson-Olin High School
Birmingham, AL 08.2001 - 07/2005
Skills
- Workflow optimization
- Data accuracy
- Customer communication
- Attention to detail
- Problem solving
- Microsoft Word
- Team building
- Administrative support
Certification
- Google AI Essential, Google, 01/01/26, Present
- Design Prompts for Everyday Work Tasks, Google, 01/01/26, Present
- Start Writing Prompts like a Pro, Google, 01/01/26, Present
- Network Knowledge – Lifecycle of a FedEx Package and Hub and Spoke Facilities (NET101), FedEx, 02/01/25, Present
- Absolutely, Positively Own Outstanding (APOO), FedEx, 09/01/24, Present
- Third Party Vendor Contract Management, FedEx, 08/01/24, Present
- Linehaul Hours of Service and Electronic Logging Device, FedEx, 06/01/24, Present
- Data Privacy - Multilingual (DATAPVCY), FedEx, 04/01/24, Present
- Timekeeping Obligations, FedEx, 02/01/24, Present
Accomplishments
- Recognized as “Employee of the Month” three times at FedEx for exceptional performance and dedication to operational excellence.
- Awarded the “Thumbs up Thursday Certificate” for outstanding customer service, teamwork, services rendered assisting BIRM’s Outbound Sort.
- Received “Employee of the Month” honors at Kircklin Clinic for perfect attendance, extremely contributions to hospitality and operational support.
Volunteer Experience
AmeriCorps, Birmingham, AL, 01/01/05, 12/31/06, Delivered emotional intelligence and diversity trainings to volunteers, improving team cohesion with measurable results., Developed and executed inclusive training materials that improved participation and retention., Coordinated state graduate training programs that streamlined onboarding and reduced preparation time., Tutored middle and high school students in core subjects, improving homework completion and comprehension., Documented student progress and adjusted lesson plans to achieve measurable learning gains., Maintained a professional and ethical tutoring environment, increasing student retention over time., Designed targeted practice materials to address learning gaps, producing noticeable improvement in assessments.
Timeline
Sr. Ops Admin
FedEx
10.2023 - 07.2025
Package Handler
FedEx
05.2023 - 09.2023
Housekeeping
Centaur/Atalian Global Services
01.2018 - 12.2021
Housekeeping
Rite Way Cleaning Service/Diversified
01.2014 - 12.2017
College Certificate - Early Childhood Education
Lawson State Community College
08.2007 - 05/2009
Childcare Technician
La Petite Academy
03.2007 - 12.2008
High school diploma -
Jackson-Olin High School
08.2001 - 07/2005