Wanda Battle Rauf

• Gave out equipment, took care of the QA damage packages, hazmat, and International packages, relabel, repack, address correction, file reports.
• Increased customer satisfaction by implementing service improvements based on feedback analysis.
• Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures.
• Approximately 30 incoming calls, emails and faxes per day from customers.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail.
• Make sure my team follow safety rules and regulations.

• Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
• Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
• Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
• Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
• Developed and executed strategic plans for achieving targeted business growth and profitability.
• Trained and guided team members to maintain high productivity and performance metrics.

• Gave out equipment, took care of the QA damage packages, hazmat, and International packages, relabel, repack, address correction, file reports.
• Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
• Increased customer satisfaction by implementing service improvements based on feedback analysis.

• Unload, scanning the work coming in, smalls, setting up the boxes for delivery, and sorting the boxes.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Followed safety regulations to maintain safe work environment.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Proved successful working within tight deadlines and a fast-paced environment.

• Work the line, stacking the boxes for the driver.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Unload the trucks, scanning, sorting the boxes.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Used hand-held scanners and physical logs to accurately track item movements.
• Contributed to increased productivity by working effectively in high-pressure situations.
• Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.

• Filing papers and answering the phone.
• Identified and corrected inconsistencies in filing systems for increased accuracy.
• Examined, categorized, and sorted incoming documents.
• Created, implemented and monitored filing systems for easy retrieval of records.
• Sorted and classified documents into appropriate filing systems for increased traceability.
• Located and retrieved requested documents in accordance with established policies.
• Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.

• Worked at various jobs such as Gucci, Star Ledger, AT&T Macy, and various warehouses
• Roles included Customer Service Rep, File Clerk, Mail Clerk, Sales, Retail, Cashier, Front end Manager, Shipping and Receiving, and Line work.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

GPA: 3.0

• Elected to School President for Newark Tech in 1979.
• Member of Alpha Beta Phi Sorority
• Completed professional development in Beauty Culture

GPA: 3.5, Was really good at math. Was the fastest with a calculator. Top in my class.