Kelli Embry
Winnemucca,NV
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements.Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Reliable team player committed to building high-performing teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sr Ops Admin
Fedex
04.2024 - Current
- Tend to damaged and incorrectly addressed packages in a timely manner.
- Assisted with daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Greeted customers in a friendly and professional manner.
- Handled customer complaints calmly and professionally, resolving
Grocery Pickup Associate
Wal-Mart Supercenter
01.2023 - Current
- Increased customer satisfaction by accurately picking items, ensuring quality and freshness.
- Assisted in the development of strategies to increase customer satisfaction and engagement.
- Manage time-sensitive tasks.
- Established strong relationships facilitating effective communication across departments and teams.
Package Handler
FedEx
06.2021 - 04.2024
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
High School Diploma -
Napa High School
Napa, CA06.2000
Skills
- Standard Operating Procedures
- Operational Excellence
- Strong leadership and problem solving abilities
- Software Knowledge
Certification
- Switcher certification
Timeline
Sr Ops Admin
Fedex
04.2024 - Current
Grocery Pickup Associate
Wal-Mart Supercenter
01.2023 - Current
Package Handler
FedEx
06.2021 - 04.2024
High School Diploma -
Napa High School
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