Antonietta Mariniello
Oak Park,IL
Summary
Over 25 years experience in customer service, and management for over 5 years. Seeking a new position where to challenge myself, grow and bring expertise to help the company to a new level of success. Driven and charismatic individual always up for any new challenges life brings.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Crafters And Weavers
Oak Park, IL
05.2014 - Current
- Work with customers requests, concerns and escalated issues and finding resolutions.
- Manage online and in store new sales
- In charge of logistics of deliveries and pick ups in U.S and Canada
- Answered up to 50 calls per day in busy, fast-paced office and up to 150 emails
- Achieved and maintained departmental performance standards in retention of sales and quotas by upselling
Lead Buyer
Gold Max
Addison, IL
05.2011 - 07.2013
- Assisted customers with their sales and evaluation of their gold
- Accounting
- Daily reporting to local police department of all purchases
- Maintained complete documentation and records of all purchasing activities
- Oversaw and streamlined daily operations of purchasing department to maximize productivity and revenue
- Increased daily sales by 25%
Education
Bachelor of Arts - Forensic Criminal Investigation, Criminal Justice
Lewis University
12.2010
Skills
- Strong telephone etiquette
- Efficient and detail-oriented
- Issue and complaint resolution
- Calm and professional under pressure
- Building customer trust and loyalty
- Over 25 years of customer service experience
- Upbeat and positive personality
- Excellent attention to detail
- Computer proficiency Microsoft Word, Excel, Google Docs, Outlook, Microsoft Office
- Proactive self-starter
- Excellent verbal organizational and writing skills
Languages
Spanish
Full Professional
Italian
Limited Working
Timeline
Customer Service Manager
Crafters And Weavers
05.2014 - Current
Lead Buyer
Gold Max
05.2011 - 07.2013
Bachelor of Arts - Forensic Criminal Investigation, Criminal Justice
Lewis University
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