Antonine Saint-Fard
West Orange,NJ
Summary
Dynamic Independent Insurance Agent with extensive experience at Family First Life, specializing in insurance policy structuring and customer relationship management. Proven track record in developing tailored insurance solutions and enhancing client satisfaction through effective communication. Adept at risk assessment strategies, ensuring compliance, and delivering exceptional service to meet diverse client needs.
Overview
25
25
years of professional experience
Work History
Independent Insurance Agent
Experior Financial Group
Glassboro, New Jersey
10.2023 - 11.2025
- Developed tailored insurance plans to meet client needs and preferences.
- Educated clients on policy options and coverage benefits effectively.
- Conducted regular follow-ups to maintain strong client relationships.
- Provided exceptional customer service and resolved client inquiries promptly.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Independent Insurance Agent
Family First Life
Clayton, North Carolina
11.2021 - 11.2023
- Developed tailored insurance plans to meet client needs and preferences.
- Educated clients on policy options and coverage benefits effectively.
- Conducted regular follow-ups to maintain strong client relationships.
- Provided exceptional customer service and resolved client inquiries promptly.
- Attended training sessions to stay updated on industry developments and best practices.
- Maintained accurate records of all insurance transactions using computer software systems.
Insurance Agent
Health Care Solutions
Fort Lauderdale, Florida
01.2020 - 01.2022
- Provided exceptional customer service through effective communication skills.
- Developed customized insurance plans for diverse client needs.
- Educated clients on policy options and coverage details.
- Utilized CRM systems to track client interactions and policy updates.
- Maintained accurate records of all insurance transactions using computer software systems.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Healthinsurance agent/Customer Service Representative
Connexion Point
Sunrise, Florida
01.2017 - 01.2020
- Medicare Advantage, prescription drugs and Medicare supplements.
- Assisted customers with inquiries and product information to enhance service experience.
- Managed call queues to ensure timely responses to customer needs and concerns.
- Utilized CRM software to document customer interactions and track issue resolution processes.
- Resolved escalated customer issues while maintaining professionalism and empathy throughout interactions.
- Developed customer relationships and ensured satisfaction with services.
Independent Contractor
Secure Life Financial Insurance Agency
01.2011 - 01.2017
- Worked as an independent contractor for life insurance including disability insurance, and long-term care.
- Consulted clients to assess insurance needs and recommend suitable policies.
- Developed customized insurance plans based on individual client requirements.
- Educated clients about insurance products and coverage options available.
- Maintained relationships with existing customers while seeking new ones.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Resolved customer inquiries promptly via phone or email communication channels.
Insurance Agent
American General Life Insurance Company
Tamarack, FL
01.2010 - 01.2011
- Worked as a field agent, interacted with a lot of people of all backgrounds.
- Managed client relationships and provided tailored insurance solutions.
- Collaborated with underwriting teams to streamline policy approvals.
- Educated clients on risk management and financial planning strategies.
- Maintained accurate records of client interactions and policy changes.
- Developed presentations for customers based on their individual needs and interests.
- Participated in training sessions designed to enhance knowledge of products and services.
- Educated customers about product features, benefits, warranties.
Front Desk Security Officer
Navarro Security Group Inc.
Fort Lauderdale, Florida
10.2000 - 05.2010
- Monitored access points to ensure safety and security for all personnel.
- Conducted regular patrols of premises to deter unauthorized activities and threats.
- Assisted visitors with inquiries while maintaining professional communication standards.
- Operated surveillance equipment to monitor facility activities and identify potential issues.
- Responded promptly to alarms and emergencies following established procedures.
- Collaborated with law enforcement during incidents to support investigations and resolutions.
- Documented daily activities, incidents, and observations in detailed reports for management review.
- Greeted people entering the building in a polite and friendly manner.
- Inspected bags, packages, and other personal items for prohibited items.
- Operated two-way radios to communicate with co-workers regarding security issues.
- Verified visitor identification and provided access to the building.
- Maintained logs of visitors entering and exiting the premises.
- Monitored CCTV cameras to ensure safety of personnel and property.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Education
Some College (No Degree) -
Broward College
FL, USA08-2005
High School Diploma -
William T. McFatter Technical College And High Sch
FL, USA12-2003
Skills
- Insurance policy structuring
- Risk assessment strategies
- Claims processing
- Regulatory compliance
- Document management
- Customer relationship management
Languages
- English
- French
- Haitian creole
- Spanish beginner
Timeline
Independent Insurance Agent
Experior Financial Group
10.2023 - 11.2025
Independent Insurance Agent
Family First Life
11.2021 - 11.2023
Insurance Agent
Health Care Solutions
01.2020 - 01.2022
Healthinsurance agent/Customer Service Representative
Connexion Point
01.2017 - 01.2020
Independent Contractor
Secure Life Financial Insurance Agency
01.2011 - 01.2017
Insurance Agent
American General Life Insurance Company
01.2010 - 01.2011
Front Desk Security Officer
Navarro Security Group Inc.
10.2000 - 05.2010
Some College (No Degree) -
Broward College
High School Diploma -
William T. McFatter Technical College And High Sch