Calix Management Software
Antonio Aldaz
Portales
Summary
Dedicated Internet Technician with hands-on experience in diagnosing technical issues and delivering effective communication to clients. Known for strong problem-solving abilities and commitment to enhancing user experience through thorough troubleshooting and customer support.
Overview
7
7
years of professional experience
Work History
Internet Technician
Yucca Telecom
07.2024 - Current
- Configured internet service for residential and commercial clients.
- Diagnosed and resolved technical issues to enhance customer satisfaction.
- Conducted routine maintenance on network equipment to ensure optimal performance.
- Assisted in troubleshooting connectivity problems using specialized diagnostic tools.
- Provided training support to new technicians on best practices and system operations.
- Optimized network performance for clients by performing routine maintenance and system updates.
- Provided remote assistance when necessary, guiding customers through step-by-step troubleshooting procedures over the phone or via email correspondence.
Trainee Technician
Portales Municipal School District
05.2024 - 07.2024
- Collaborated with staff to resolve technical issues and improve user experience.
- Increased trainee knowledge with hands-on guidance and mentorship from experienced technicians.
- Proactively identified potential problems with equipment through regular inspections, preventing future malfunctions or breakdowns.
- Gained expertise in various diagnostic tools and test equipment for optimal results in repair tasks.
- Cultivated strong professional relationships with colleagues, fostering a positive work environment conducive to collaboration and shared success.
Restaurant Shift Manager
Taco Bell Restaurant
08.2019 - 07.2024
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on customer service protocols and food safety practices.
- Managed inventory levels, placing orders to maintain stock and minimize waste.
- Implemented operational improvements that enhanced productivity and reduced wait times for customers.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective problem-solving skills.
- Analyzed sales data to identify trends, adjusting strategies to maximize profitability and enhance customer experience.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
Trainee Technician
Portales Municipal School District
05.2023 - 07.2023
- Assisted in maintaining and troubleshooting school district technology systems.
- Conducted routine inspections on equipment to ensure operational efficiency.
- Supported installation of new software and hardware for educational purposes.
- Implemented safety protocols during equipment handling and repairs.
- Expanded technical skillset through continuous learning and applying new techniques in daily tasks.
- Supported inventory management efforts by accurately tracking tools, parts, and supplies usage for timely restocking.
Education
No Degree - Computer Science
Eastern New Mexico University
Portales, NM05-2030
High School Diploma -
Portales High School
Portales, NM05-2017
Skills
- Router configuration
- Network troubleshooting
- Help desk support
- Fiber optics
- Analytical skills
- Diagnostic testing
- Adaptability
- System upgrades
- Effective communication
- Problem-solving abilities
- Information management
Software
Splunk
Microsoft Exchange
NISC
MagicMail
Linux
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I enjoy helping others and giving back to the community
- Music
- Server Building
- Strategy Games
- Playing Sports
Timeline
Internet Technician
Yucca Telecom
07.2024 - Current
Trainee Technician
Portales Municipal School District
05.2024 - 07.2024
Trainee Technician
Portales Municipal School District
05.2023 - 07.2023
Restaurant Shift Manager
Taco Bell Restaurant
08.2019 - 07.2024
No Degree - Computer Science
Eastern New Mexico University
High School Diploma -
Portales High School