Antonio Azoy

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Responded to customer requests for products, services, and company information.
• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Maintained up-to-date knowledge of product and service changes.
• Exhibited high energy and professionalism when dealing with clients and staff.

Vessel Operations & Maintenance Manager

• Navigated vessel in state and international waters, ensuring safe and efficient routes for both short and long-distance travel.
• Performed routine and preventative maintenance on vessel engines and essential machinery, ensuring optimal performance and minimizing downtime.
• Collaborated with the owner to develop trip itineraries, focusing on the safest and most efficient travel plans tailored to specific destinations and weather conditions.
• Plotted course routes for expeditions, utilizing the latest navigation tools and techniques to ensure safe and timely arrivals.
• Secured vessel during inclement weather, implementing best practices to safeguard the vessel from damage and maintain readiness for future trips.
• Managed all exterior and interior care of both the vessel and tender, from cleaning and detailing to minor repairs, ensuring both aesthetics and operational efficiency were always maintained.

Vessel Operations & Maintenance Manager

• Curated and organized Bahamian excursions for guests, delivering customized experiences based on individual preferences, with a focus on luxury leisure and various styles of fishing for executive high-end clientele.
• Ensured vessels were fully provisioned with supplies for diverse needs, optimizing both comfort and functionality to enhance every trip’s success.
• Maintained and serviced all fishing gear and safety equipment, rigorously ensuring all items were in top condition to meet operational standards and ensure guest safety.
• Tracked and recorded all maintenance and service activities, including work performed by contractors or yards, to maintain accurate logs for future resale value.
• Supervised overall care of both the vessel and tender, addressing all interior and exterior needs—from routine cleaning to repairs—ensuring each remained in peak operational and aesthetic condition.

Vessel Operations and Maintenance Manager.

• Planned and Coordinated trips and excursions to the Bahamas, ensuring seamless travel experiences for new guests, tailored to their interests in leisure or various styles of fishing.
• Provisioned vessels with all necessary supplies, catering to diverse guest needs, ensuring optimal comfort and efficiency for any type of outing.
• Serviced and maintained fishing equipment and safety gear, ensuring all gear met operational standards and guest safety protocols.
• Documented and logged all services performed on the vessel, including work by contractors and yards, maintaining detailed records to optimize future resale value.
• Managed vessel and tender care, overseeing both interior and exterior needs, from cleanliness to minor repairs, ensuring peak operational readiness and aesthetic presentation at all times.
• Engine Service, addressed all engine services and maintenance required by warranty.