Antonio Benavides
Ormond Beach,FL
Summary
Resourceful Outfitter known for high productivity and efficient completion of tasks. Possess specialized skills in custom fitting, gear selection advice, and outdoor survival techniques. Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
1
1
year of professional experience
Work History
Sales Outfitter
Samuel J Adefna
Miami, FL
11.2023 - Current
- Answered customer inquiries regarding product features, pricing, and availability.
- Organized store by returning merchandise to proper areas and restocked displays.
- Created displays to promote new products or services offered by the outfitter shop.
- Maintained customers' available product selections by quickly replenishing products from incoming freight.
- Merchandised and signed apparel areas with consistent visual merchandising approach.
- Greeted customers to determine wants or needs.
- Updated pricing to reflect permanent changes and temporary sales drops.
- Provided technical advice on product selection and usage to customers in person or over the phone.
- Ensured store shelves were stocked with a wide variety of merchandise.
- Processed sales for customers and encouraged additional purchases with excellent cross-selling abilities.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
- Answered store and merchandise questions and led customers to wanted items.
- Processed payments from customers using cash registers or point of sale systems.
- Computed purchases and received and processed cash or credit payment.
- Resolved any customer complaints in a professional manner.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted customers with selecting the most appropriate outdoor gear for their needs.
- Trained new employees in customer service protocols and operational procedures.
- Handled returns and exchanges according to company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Offered customers maximum value by continuously learning about new products and related services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Operated a variety of machinery and tools safely and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Front Desk Receptionist
William Menende
Miami, FL
10.2024 - 12.2024
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted with scheduling appointments for clients and visitors.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers, answered general questions and directed to appropriate locations.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained a clean and organized reception area to uphold company image.
- Explained policies and procedures to visitors.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to customer inquiries via phone, email, and in person.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
IPU Ramón Padrón
La Habana03-2017
Skills
- Stock replenishment
- Fluent bilingualism
- Display setup
- Customer service
- Excellent communication skills
- Client service
- Product recommendations
- Positive and professional
- Merchandise display
- Sales pipeline management
- Point of sale operation
- Sales expertise
- Policy and procedure adherence
- Service oriented
- Teamwork and collaboration
- Cash handling accuracy
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
William Menende
10.2024 - 12.2024
Sales Outfitter
Samuel J Adefna
11.2023 - Current
High School Diploma -
IPU Ramón Padrón