Antonio Bibb
San Leandro,CA
Summary
Team-oriented Operations manager hungry for a new opportunity. A High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. The best part in being an operations manager is having a team that wants to work with you. Because the respect what you bring to the operation. It feels great to know that what you are doing matters!
Overview
18
18
years of professional experience
Work History
Parking Lot Supervisor
Propark Mobility
Oakland
03.2024 - Current
- Resolved conflicts between customers or employees in a professional manner.
- Coordinated with local law enforcement on security measures related to the parking lot.
- Developed strategies to reduce traffic congestion during peak periods in the parking lot.
- Responded to customer complaints promptly and professionally.
- Resolved customer complaints regarding parking issues, such as incorrect fees charged or damaged vehicles.
- Supervised parking lot attendants to ensure that all vehicles were parked in accordance with regulations.
- Trained new staff on proper techniques for collecting revenue from customers in a timely manner.
Rideshare Driver/DoorDash Delivery Driver
Lyft Inc./Doordash Inc.
Bay Area, CA
03.2018 - Current
- Completed over 5,000 successful deliveries & safely transported 10,000 passengers (and counting) to destinations
- Delivered exceptional customer service and maintained fast order processing to achieve a 4.95 rating.
- Possessed extensive knowledge of Bay Area and neighboring cities.
- Multi-task in a high-pressure environment
- Tasks include managing fares, navigating during heavy traffic, and maintaining customer satisfaction
- Kept vehicles meticulously clean to uphold professional standards.
- Enhanced scheduling system to minimize wait times and boost revenue.
- Recorded financial data, including deductible expenses, mileage, and income.
Operations Manager
Ace Parking
Oakland, CA
08.2012 - 11.2017
- Addressed and resolved guest complaints, vehicle issues and service discrepancies.
- Supervised claims management processes to maintain adherence to organizational guidelines.
- Directed parking operations across 7 commercial buildings to align with client expectations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Special Events Assistant Manager
Ace Parking
01.2007 - 08.2012
- Oversaw parking logistics at various Bay Area sports venues including Oakland Coliseum, SJSU Spartans CEFCU Stadium, Santa Clara Fairgrounds, and Stanford Stadium.
- Managed event day operations for a team of 80-120 staff.
- Oversaw revenue ranging from 10k to 400k for each event.
- Provide weekly/monthly reporting on Operations to clients and senior leadership
- Collaborated with Stadium management, Oakland Police Department, and Alameda County Sheriffs for seamless operations.
Overnight Associate
Home Depot
Pleasanton
04.2007 - 11.2008
- Answered customers' questions regarding product features, prices, availability.
- Adhered strictly to company policies, regulations, and standards at all times.
- Worked closely with team members to ensure efficient workflow throughout shift.
- Conducted regular inventories of stock levels in order to inform management about shortages or overages.
- Operated forklifts and other warehouse equipment to move large quantities of stock efficiently.
- Maintained cleanliness of the store, including dusting shelves, vacuuming carpets, and mopping floors.
- Received deliveries from suppliers and verified contents against invoices.
- Greeted customers upon entrance to store and provided assistance with locating items.
Education
High School Diploma -
Castlemont High School
06-2004
Skills
- Recruitment Planning Expertise
- Team Leadership
- Parking lot management
- Vehicular operation
- Familiarity with technology
- Strong customer service
- Conflict management
- Quick decision making
- Oral communication
- Guest relations
- Vendor Management
- Financial Budgeting
- Professional Development
References
- Mark Torres, Regional Manager, ProPark, 510-265-4489
- Mark Arevalo, Manager, Ace Parking, 925-565-1423
Recentawards
Employee of the Year, Ace Parking, 2016
Accomplishments
- Associate of the Month(June), Home Depot
- Team Member of the 4th Quarter, Ace Parking
- Employee of the Year, Ace Parking
References
References available upon request.
Timeline
Parking Lot Supervisor
Propark Mobility
03.2024 - Current
Rideshare Driver/DoorDash Delivery Driver
Lyft Inc./Doordash Inc.
03.2018 - Current
Operations Manager
Ace Parking
08.2012 - 11.2017
Overnight Associate
Home Depot
04.2007 - 11.2008
Special Events Assistant Manager
Ace Parking
01.2007 - 08.2012
High School Diploma -
Castlemont High School
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