ANTONIO BOYUNGS
Surrey
Summary
Maintenance professional with solid background in facility management and operations. Known for improving equipment reliability and reducing downtime through effective maintenance practices. Reliable team collaborator with focus on achieving results and adapting to changing needs. Proficient in troubleshooting, preventive maintenance, and team leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Shift Supervisor
La Casita Mexican Grill
Colorado Springs, CO
11.2017 - 10.2019
- Conducted interviews with potential new hires and made recommendations to higher managers.
- Conferred with employees to discuss complaints and resolve issues.
- Ensured all employees are trained and ready for adequate performances.
- Counted money drawers and prepared them for the next day.
- Supervised night operations to ensure efficient workflow and high-quality service.
- Trained and mentored staff on operational procedures and customer service standards.
- Monitored food safety compliance and enforced health regulations consistently.
Customer Service Representative
Best Buy
Colorado Springs, CO
10.2019 - 08.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on product knowledge and customer service protocols.
- Managed returns and exchanges, ensuring compliance with company policies and procedures.
- Collaborated with team members to streamline operations and enhance customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Geek Squad Representative
Best Buy
Colorado City, CO
01.2021 - 01.2022
- Delivered exceptional customer service through product knowledge and effective communication.
- Assisted customers with technical issues, ensuring quick resolution and satisfaction.
- Collaborated with team members to optimize store layout and enhance product visibility.
- Trained new staff on operational procedures and customer engagement strategies.
- Managed inventory processes, including stock replenishment and loss prevention measures.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
AIRLIFT/SPECIAL MISSION AIRCRAFT MAINTENANCE C-130
USAF
Ramstein AB Germany
05.2025 - 01.2026
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Composite Toolkit Custodian
USAF
Ramstein AB Germany
03.2024 - 05.2025
- Maintained cleanliness and sanitation of facilities to meet health and safety standards.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Managed laptops to be up to date on maintenance of software
AIRLIFT/SPECIAL MISSION AIRCRAFT MAINTENANCE C-130
USAF
Ramstein AB Germany
01.2022 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Liberty High School
Colorado Springs, CO05-2018
Skills
- Safety awareness
- Training and mentoring
- Supervisory experience
- Management
- Risk management
- Strong leadership
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Computer skills
- Delegation skills
Certification
- CPR Certified, Red Cross, 2024
- Obtained Secret Security Clearance for AirForce
Timeline
AIRLIFT/SPECIAL MISSION AIRCRAFT MAINTENANCE C-130
USAF
05.2025 - 01.2026
Composite Toolkit Custodian
USAF
03.2024 - 05.2025
AIRLIFT/SPECIAL MISSION AIRCRAFT MAINTENANCE C-130
USAF
01.2022 - 03.2024
Geek Squad Representative
Best Buy
01.2021 - 01.2022
Customer Service Representative
Best Buy
10.2019 - 08.2021
Night Shift Supervisor
La Casita Mexican Grill
11.2017 - 10.2019
High School Diploma -
Liberty High School
Enlisted Progress Brief
SrA BOYUNGS, ANTONIO N. SYSTEM GENERATED PAGE 1 / 1
(1607328168) ENLISTED PERFORMANCE BRIEF (E1-E6)
DUTY TITLE
C-130J Aircraft Maintenance
Journeyman
DAFSC
2A531B
REASON
First Annual
PERIOD
18 Jan 22 THRU 31 Mar 25
DAYS SUPERVISED
365
DAYS NON-RATED
0
RATEE ACKNOWLEDGEMENT
\\signed, ANB, 1607328168, 29 May 25\\
ORGANIZATION AND COMMAND
86th Aircraft Maintenance Squadron (USAFE)
LOCATION
Ramstein Air Base, Germany
DUTY DESCRIPTION
Performs scheduled, unscheduled maintenance, phase & periodic inspections on 14 C-130J aircraft
valued at $1.2B for USAFE's premier tactical airlift wing. Conducts pre, thru, postflight
inspections, phase, periodic inspections & preventative maintenance, servicing, and washes.
Reconfigures aircraft for transporting, airdropping troops, cargo, medical evacuation humanitarian
missions to support EUCOM, AFRICOM, CENTCOM, & NATO tasking.
RATER ASSESSMENT
EXECUTING THE MISSION EFFECTIVELY USES KNOWLEDGE, INITIATIVE, AND ADAPTABILITY TO PRODUCE TIMELY, HIGH QUALITY/QUANTITY RESULTS TO POSITIVELY IMPACT THE MISSION
As a Composite Tool Kit Custodian, SrA Boyoungs led a semi-annual equipment review & corrected 12
deficiencies, driving his section's 92% QA pass rate. Additionally, he performed 378 inspections &
validated 9.7K items for serviceability, equipping 284 maintainers with tools & contributing to
the wing's 3.1K sorties & 7.1K flying hours.
LEADING PEOPLE FOSTERS COHESIVE TEAMS, EFFECTIVELY COMMUNICATES, AND USES EMOTIONAL INTELLIGENCE TO TAKE CARE OF PEOPLE AND ACCOMPLISH THE MISSION
Leading a 4-member team, Antonio directed the replacement of a worn landing gear tire, enabling
the timely delivery of 12K lbs of humanitarian aid to Benin. Further, he trained 5 Amn on 45
isochronal inspection tasks, reducing aircraft downtime by 13% & ensuring the success of a joint
airborne training mission in Italy for the 173rd Army Brigade.
MANAGING RESOURCES MANAGES ASSIGNED RESOURCES EFFECTIVELY AND TAKES RESPONSIBILITY FOR ACTIONS/BEHAVIORS TO MAXIMIZE ORGANIZATIONAL PERFORMANCE
SrA Boyungs augmented the Hazardous Materials program manager by inspecting 43 assets & resolving
26 non-compliance issues, ensuring 100% OSHA & European Union compliance. Moreover, Antonio
identified a material shortfall & processed service life extensions for 42 items, preventing
mission degradation & saving $37K in re-acquisition costs.
IMPROVING THE UNIT DEMONSTRATES CRITICAL THINKING AND FOSTERS INNOVATION TO FIND CREATIVE SOLUTIONS AND IMPROVE MISSION EXECUTION
Antonio trained 27 personnel on aircraft deicing procedures, boosting unit operational
capabilities by 16% & ensuring mission continuity in adverse weather conditions. Furthermore, he
optimized the support section's inventory management by co-authoring a digital quick-reference
listing & shop inventory, accelerating asset tracking by 25%.
RATER NAME, GRADE, AND BRANCH OF SERVICE
SOLOMON F. TURNERBONDS, Staff Sergeant, USAF
RATER SIGNATURE
\\signed, SFT, 1525844346, 16 May 25\\
RATER DUTY TITLE
C-130J DCC
RATER ORGANIZATION AND COMMAND
86th Aircraft Maintenance Squadron (USAFE)
HIGHER LEVEL REVIEWER ASSESSMENT PROMOTION RECOMMENDATION
Promote
RATER ASSESSMENT
Concur
FUTURE ROLES
1.Dedicated Crew Chief 2.Flying Crew Chief 3.QA Inspector
SrA Boyungs oversaw the '23 Maintenance Professional of the Year memento procurement, expertly
engraving 105 custom souvenirs. This cost-saving approach preserved $1.1K in funds, earning him a
coin from the 86 AW/CCC for his outstanding contribution.
HIGHER LEVEL REVIEWER NAME, GRADE, AND BRANCH OF SERVICE
KELLY C. WOMBLE, Lieutenant Colonel, USAF
HIGHER LEVEL REVIEWER SIGNATURE
\\signed, KCW, 1277541382, 19 May 25\\
HIGHER LEVEL REVIEWER DUTY TITLE
Commander
HIGHER LEVEL REVIEWER ORGANIZATION AND COMMAND
86th Aircraft Maintenance Squadron (USAFE)