Maneka Mathews
Jacksonville,FL
Summary
Experienced with managing night shift operations and ensuring smooth workflow throughout night. Utilizes effective team management and problem-solving skills to maintain high standards and efficiency. Knowledge of conflict resolution and time management, contributing to cohesive and productive team environment.
Overview
21
21
years of professional experience
Work History
Night Shift Supervisor
Enstructure
Jacksonville, FL
01.2012 - Current
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Conducted regular performance reviews for night shift employees, setting goals for professional growth and addressing any areas requiring improvement.
Operations Manager/FSO
Patriot Rail
Fort Lauderdale, FL
03.2019 - 01.2020
- Boosted communication between staff and leadership, reducing miscommunication and missed deadlines.
- Resolved unauthorized and unsafe practices effectively.
- Managed budgets to consistently meet financial goals while maintaining quality.
- Elevated customer satisfaction by promptly resolving issues.
- Reduced operational expenses through cost-saving initiatives without sacrificing service quality.
Operations Supervisor
Patriot Rail
Fort Lauderdale, FL
09.2018 - 03.2019
- Managed daily operations for optimal performance and timely task completion.
- Maintained communication with upper management for updates on operational progress and team challenges.
- Conducted performance evaluations, identifying improvement areas and setting development goals.
- Enhanced productivity through ongoing training and mentoring of staff members.
- Ensured compliance with company policies, regulations, safety standards, and local laws.
- Reduced turnover by fostering a positive work environment and addressing employee concerns.
- Implemented quality control systems to reduce errors and increase customer satisfaction.
- Coordinated emergency response plans for crises affecting operations.
- Oversaw logistics for seamless transportation of goods between departments.
- Developed relationships with key customers to understand requirements better.
- Facilitated communication channels between departments to improve coordination.
- Optimized delivery schedules to enhance order fulfillment satisfaction.
- Resolved issues through active listening, escalating major problems as necessary.
QA Terminal Clerk
Patriot Rail
Fort Lauderdale, FL
07.2012 - 09.2018
- Ensured safety compliance by reporting discrepancies.
- Trained new hires on terminal procedures and best practices.
- Accurate shipment data entry reduced inaccuracies.
- Supported management with data analysis for decisions.
- Clerical support through data entry, document management, email operations.
- Organized customer documents for easy retrieval.
- Prepped items for shipment: packed, labeled, applied postage.
- Sorted materials to work areas and staff.
- Inspected shipments for record discrepancies.
- Resolved shipping issues: damaged items, shortages.
- Verified accuracy of orders against invoices.
- Researched shipping errors and packaging mistakes.
- Coordinated special deliveries with carrier representatives.
- Partnered with carriers for materials shipments.
- Exceptional customer service in resolving inquiries promptly.
QA Terminal Clerk
St. Johns Shipping
Fort Lauderdale, FL
06.2004 - 06.2012
- Sorted and distributed incoming mail and packages.
- Delivered exceptional customer service, resolving inquiries promptly.
- Coordinated equipment availability to expedite cargo movement.
- Maintained knowledge of operational procedures and industry updates.
- Reduced shipment record errors through thorough data verification.
- Kept organized files for efficient information retrieval.
- Managed time-sensitive deadlines, prioritizing tasks effectively.
- Showcased multitasking abilities while maintaining quality standards.
- Enhanced customer satisfaction through timely processing of documents.
- Streamlined administrative tasks to improve terminal efficiency.
- Recognized by management as a reliable team player assisting colleagues.
- Facilitated interdepartmental communication for seamless shipment coordination.
- Collaborated with staff to optimize workflow and productivity.
- Verified orders against shipping documents for accuracy.
- Utilized forklifts and pallet trucks for material handling.
- Monitored inventory levels to meet business needs.
Education
Certificate of Technical Studies - Home Builders Institute
Atlanta Job Corps
Atlanta, GA06-1999
Certificate of Technical Studies - Medical Assistant
Concorde Career Institute
Fort Lauderdale, FL05-2001
Skills
- Safety awareness
- Training and mentoring
- Supervisory experience
- Management
- Team building
- Cross-functional teamwork
- Safety management
Timeline
Operations Manager/FSO
Patriot Rail
03.2019 - 01.2020
Operations Supervisor
Patriot Rail
09.2018 - 03.2019
QA Terminal Clerk
Patriot Rail
07.2012 - 09.2018
Night Shift Supervisor
Enstructure
01.2012 - Current
QA Terminal Clerk
St. Johns Shipping
06.2004 - 06.2012
Certificate of Technical Studies - Home Builders Institute
Atlanta Job Corps
Certificate of Technical Studies - Medical Assistant
Concorde Career Institute