Jeremiah Hammons
South Bend,IN
Summary
At KFC Restaurant, I spearheaded night shift operations, enhancing team efficiency by 40% through strategic task delegation and innovative process improvements. My leadership, underscored by strong conflict resolution and inventory management skills, significantly boosted productivity and employee morale, fostering a collaborative and results-driven work environment.
Overview
4
4
years of professional experience
Work History
Night Shift Supervisor
KFC Restaurant
03.2020 - Current
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Assigned each member of Number person team with specific daily tasks and responsibilities.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
- Managed communication between associates and management, addressing key issues and needs.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
- Assisted customers with complaints, questions, and concerns.
- Enhanced team efficiency by implementing streamlined processes and procedures for night shift operations.
- Maintained stock of products and ordered new products when stock was running low.
- Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.
- Played an integral role in meeting production targets by closely supervising staff activities throughout each stage of the process.
- Organized evening meetings to set operations for following day and next shift crew.
- Participated in continuous improvement efforts, identifying areas for potential enhancements within night shift operations based on data analysis and observation.
- Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.
- Provided support to upper management by generating comprehensive reports detailing productivity, employee performance, inventory levels, and other relevant metrics from the night shift operations.
- Trained staff members to perform inventory management, customer service and maintenance.
- Collaborated with other department supervisors to coordinate cross-functional projects during nighttime hours.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Improved customer satisfaction by addressing concerns promptly and ensuring high-quality service from the night shift team.
- Coordinated with maintenance teams to schedule repairs or equipment maintenance during non-peak hours to minimize disruption to workflow.
- Upheld strict compliance with local, state, and federal regulations governing workplace safety, health, and environmental practices.
- Implemented quality control measures to ensure products met company standards before leaving the facility during the night shift operations.
- Upheld federal safety standards and environmental disposal protocols.
- Fostered collaboration between departments on various initiatives aimed at improving overall operational efficiency across multiple shifts.
- Coordinated with production managers, monitoring material movement in and out of facility.
- Conducted regular performance reviews for night shift employees, setting goals for professional growth and addressing any areas requiring improvement.
- Optimized scheduling for the night shift, resulting in reduced labor costs and improved coverage during peak hours.
- Supervised ongoing daily production phases.
- Implemented policies and standard operating procedures for continuous improvement.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Troubleshot equipment to reduce service calls and downtime.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Managed staff hiring, training and supervision.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Education
Main -
Compass High School
Tucson, AZ2017
Skills
- Safety awareness
- Training and mentoring
- Supervisory Experience
- Employee Motivation
- Stock Rotation
- Technical knowledge
- Scheduling and calendar management
- Training experience
- Risk Management
- Management abilities
- Continuous Improvement
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team Collaboration and Leadership
- Safety Procedures
- Conflict Resolution
- Hiring and Training
- Product Assembly
- Time management abilities
- Inventory Management
Timeline
Night Shift Supervisor
KFC Restaurant
03.2020 - Current
Main -
Compass High School
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