ANTONIO BROWN
Atlanta,GA
Summary
I am a passionate Sales / Recruiter with 13 years of experience with Full Cycle Recruiting. I love helping candidates change their lives through meaningful career opportunities. Recruiting is my passion, and I approach every opportunity with a commitment to finding the right fit for both the candidate and the employer. Throughout my career, I have developed a reputation for delivering exceptional results, thanks to my ability to connect with people, understand their goals, and provide valuable guidance and support throughout the hiring process. Whether you're a job seeker looking for your next challenge or an employer seeking top talent, I'm here to help
Overview
16
16
years of professional experience
Work History
Customer Service Manager (Contract)
Nokia Logistics / AMAZON
Sandy Springs, GA
09.2023 - 02.2024
- As the customer service Manager I manage a team of 4 CSR's (customer service representatives) and 2 dispatch agents
- Our team handles all the dispatch calls from our delivery drivers, handle all of the customer calls as in follows: General questions, customer complaints and the customer help line
- I handle all of the complex escalated customer service issues
- I also hire and train all new talent.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed policies and procedures related to customer service operations.
Talent Acquisition Specialist
The Jonus Group
06.2022 - 08.2023
- Full cycle Recruiting managed 35 requisitions and managed 4 recruiters
- Excellent customer service skills
- I specialized in Underwriting, Professional Liability, Commercial Property, Workers Compensation, General Liability, and all Insurance verticals
- I am extremely experienced in using different Recruiting tools
- Linked-in, indeed, Glassdoor, Job Boards, Zoom Info
- Experienced In Business Development
- Going after new business, attaining and maintaining new business relationships as the account executive
- Also, negotiated salaries and benefits, and attended Job Fairs, Insurance events, and other networking events
- Network with hiring management on critical hiring needs for both TPA and Carriers
Sr. Recruiter
PRG Insurance
05.2020 - 06.2022
- Full cycle Recruiting targeting Underwriting, Professional Liability, Property, General Liability, and Workers' Compensation handled 40 requisitions with nationwide coverage
- Network with hiring management on critical hiring needs for both TPA and carriers
- Apply solution-based selling/recruiting techniques and a consultative process
- Negotiated compensation, terms/conditions, and fee agreements
- Also attended Job Fairs, Insurance events, and other networking events.
Team Lead Talent Acquisition Manager
Veterans Federal Administration
06.2016 - 05.2020
- Working with this company, I gained valuable Physician recruiting experience and "Government Contract" experience
- The contract we worked on belonged to the Veterans Administration (VA)
- I Recruited EN&T Physicians, Audio Physicians, Full Physical Health Physicians, Neurologists and Optometrists
- After the Physicians signed our contract and went through the proper testing, we would then begin to send our war heroes to receive a specific exam that allowed them to receive their healthcare insurance benefits.
Talent Acquisition Specialist
Aurora Behavioral Health
03.2008 - 04.2016
- I specialized in recruiting Nurses, Nurse Practitioners, Physician Assistants, Psychiatrists, Psychologists, Maintenance workers, and Cafeteria staff
- Once I sourced and selected the best candidates I then interviewed them and forwarded the candidates resume to HR for a collaborative consideration of the best candidate for our company.
Education
Bachelors of Arts -
Washington State University
Skills
- Acquisitions
- Benefits administration
- Budgeting
- Business development
- Coaching
- Customer relations
- Financial
- Human resources
- Information systems
- Technical Support
- Call Monitoring
- Service Delivery Optimization
- Regulatory Compliance
- Sales Promotion
Timeline
Customer Service Manager (Contract)
Nokia Logistics / AMAZON
09.2023 - 02.2024
Talent Acquisition Specialist
The Jonus Group
06.2022 - 08.2023
Sr. Recruiter
PRG Insurance
05.2020 - 06.2022
Team Lead Talent Acquisition Manager
Veterans Federal Administration
06.2016 - 05.2020
Talent Acquisition Specialist
Aurora Behavioral Health
03.2008 - 04.2016
Bachelors of Arts -
Washington State University
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