Antonio Capobianco
Oshkosh,USA
Summary
Detail-oriented IT professional with over 5 years in service desk operations and workflow coordination as a Senior Service Desk Technician. Experienced in troubleshooting, training junior technicians, and managing ticket lifecycles across distributed teams. Developing expertise in cybersecurity, OSINT, and threat analysis to transition into a security-focused analytical role.
Overview
5
5
years of professional experience
Work History
Senior Service Desk Technician
Cole, Scott & Kissane P.A.
West Palm Beach, USA
04.2023 - Current
- Assisted users with hardware and software problems by providing expert knowledge, enhancing user satisfaction.
- Supervised ticket coordination and workflow to streamline issue resolution.
- Trained junior techs and developed training materials through videos and documents to improve onboarding and support.
Service Desk Technician
V-Net Consulting
West Palm Beach, USA
05.2022 - 04.2023
- Delivered hardware and software support for attorneys and assistants, ensuring smooth operation of technology.
- Coordinated administrative support for conferences, managing confidential data to maintain privacy and organization.
Service Desk Technician
Trilogy Home Healthcare
West Palm Beach, USA
01.2021 - 01.2022
- Closed highest number of tickets in team during tenure.
- Resolved IT issues for nurses and doctors with devices to ensure smooth operation.
- Developed proficiency in using Android and iOS tablets for various tasks.
Education
Associates - 20th Century History and Politics
Palm Beach State College
Lake Worth, FL05.2021
Skills
- Service desk operations
- Workflow coordination
- Troubleshooting
- Training
- Managing ticket lifecycles
- Cybersecurity
- OSINT
- Threat analysis
- Hardware troubleshooting
- Software support
- Ticketing systems
- Network connectivity
- Device configuration
- Customer support
References
References available upon request.
Timeline
Senior Service Desk Technician
Cole, Scott & Kissane P.A.
04.2023 - Current
Service Desk Technician
V-Net Consulting
05.2022 - 04.2023
Service Desk Technician
Trilogy Home Healthcare
01.2021 - 01.2022
Associates - 20th Century History and Politics
Palm Beach State College