Antonio Cardenas-Torres
Thousand Oaks,CA
Summary
Dedicated professional with a proven track record of delivering excellent customer service. Fluent in both Spanish and English, I am a quick learner and adept at undertaking a variety of tasks beyond the job description. My goal is to contribute my skills and experience to a dynamic work environment.
Overview
11
11
years of professional experience
Work History
Team Member
Target
04.2022 - Current
- Facilitate smooth guest checkouts with a focus on accuracy and customer satisfaction
- Manage inventory through strategic pushing and pulling techniques
- Fulfill and ship guest orders promptly, contributing to positive customer experiences
- Provide knowledgeable and friendly assistance at the customer service desk, handling returns and inquiries.
Warehouse Associate
Accessory Power
04.2020 - Current
- Fulfill daily customer and wholesale orders with precision and attention to detail
- Efficiently unload and load pallets from freight trucks, ensuring timely and organized inventory management
- Assist with warranty returns and product testing, maintaining high-quality control standards
- Keep meticulous records of incoming inventory, contributing to an efficient supply chain process.
Service Cashier
Simi Valley Ford
04.2017 - Current
- Proficient in de-escalating customer concerns, ensuring a positive service experience
- Manage comprehensive service records for customers coming from the service shop
- Entrusted with handling sensitive information such as social security numbers, addresses, and bank statements to facilitate customer transactions
- Responsible for end-of-night deposits for the service department, ensuring accurate financial transactions
- Adaptability to multiple roles during staff shortages, including tasks like shuttling customers and meticulous record-keeping
- Provide assistance beyond department boundaries, consistently offering support wherever needed
- Serve as the first point of contact for customers during phone calls, demonstrating the ability to transfer and address their needs effectively
- Capable of lifting equipment weighing more than 50lbs, ensuring the smooth execution of operational tasks.
Platinum 1 Insurance
01.2024 - 05.2024
- Managed incoming phone calls promptly and professionally, addressing inquiries and assisting clients with their insurance needs
- Maintained meticulous account records, ensuring timely payments and up-to-date information for each client
- Proactively reviewed existing policies, collaborating with various insurance carriers to explore cost-saving options for clients
- Handled inquiries efficiently, providing comprehensive assistance or directing them to the appropriate department for further support.
Office Representative
Demetrio Plaza State Farm Insurance Agency
04.2023 - 12.2023
- Answer phone calls promptly and professionally, addressing client needs and inquiries
- Successfully sell insurance, tailoring policies to meet individual client requirements
- Proactively follow up on open claims, ensuring timely and satisfactory resolution.
Shift Leader/Manager
Freddy's Frozen Custard and Steakburgers
10.2013 - 04.2017
- Progressed from a Cook to Supervisor and, eventually, to Manager, showcasing strong leadership and organizational skills
- Demonstrated multitasking abilities, effectively handling various responsibilities during shifts with minimal staff
- Thrived under pressure, consistently persevering to meet operational demands and maintain high-quality standards.
Cashier
Sharky's Woodfired Mexican Grill
04.2016 - 03.2017
- Successfully managed and maintained a positive atmosphere during peak hours while handling large groups of customers
- Provided friendly and personalized service, cultivating strong customer relations and repeat business.
Education
High School Diploma -
Thousand Oaks High School
Thousand Oaks, CA06.2013
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Education Certificates
- High School Diploma, Thousand Oaks High School, 2323 N. Moorpark Rd., Thousand Oaks, CA, 91360
- California Property and Casualty License, 4307732
Languages
Spanish
Native or Bilingual
Timeline
Platinum 1 Insurance
01.2024 - 05.2024
Office Representative
Demetrio Plaza State Farm Insurance Agency
04.2023 - 12.2023
Team Member
Target
04.2022 - Current
Warehouse Associate
Accessory Power
04.2020 - Current
Service Cashier
Simi Valley Ford
04.2017 - Current
Cashier
Sharky's Woodfired Mexican Grill
04.2016 - 03.2017
Shift Leader/Manager
Freddy's Frozen Custard and Steakburgers
10.2013 - 04.2017
High School Diploma -
Thousand Oaks High School