Summary
Overview
Work History
Education
Skills
Education Certificates
Languages
Timeline
Generic

Antonio Cardenas-Torres

Thousand Oaks,CA

Summary

Dedicated professional with a proven track record of delivering excellent customer service. Fluent in both Spanish and English, I am a quick learner and adept at undertaking a variety of tasks beyond the job description. My goal is to contribute my skills and experience to a dynamic work environment.

Overview

11
11
years of professional experience

Work History

Team Member

Target
04.2022 - Current
  • Facilitate smooth guest checkouts with a focus on accuracy and customer satisfaction
  • Manage inventory through strategic pushing and pulling techniques
  • Fulfill and ship guest orders promptly, contributing to positive customer experiences
  • Provide knowledgeable and friendly assistance at the customer service desk, handling returns and inquiries.

Warehouse Associate

Accessory Power
04.2020 - Current
  • Fulfill daily customer and wholesale orders with precision and attention to detail
  • Efficiently unload and load pallets from freight trucks, ensuring timely and organized inventory management
  • Assist with warranty returns and product testing, maintaining high-quality control standards
  • Keep meticulous records of incoming inventory, contributing to an efficient supply chain process.

Service Cashier

Simi Valley Ford
04.2017 - Current
  • Proficient in de-escalating customer concerns, ensuring a positive service experience
  • Manage comprehensive service records for customers coming from the service shop
  • Entrusted with handling sensitive information such as social security numbers, addresses, and bank statements to facilitate customer transactions
  • Responsible for end-of-night deposits for the service department, ensuring accurate financial transactions
  • Adaptability to multiple roles during staff shortages, including tasks like shuttling customers and meticulous record-keeping
  • Provide assistance beyond department boundaries, consistently offering support wherever needed
  • Serve as the first point of contact for customers during phone calls, demonstrating the ability to transfer and address their needs effectively
  • Capable of lifting equipment weighing more than 50lbs, ensuring the smooth execution of operational tasks.

Platinum 1 Insurance

01.2024 - 05.2024
  • Managed incoming phone calls promptly and professionally, addressing inquiries and assisting clients with their insurance needs
  • Maintained meticulous account records, ensuring timely payments and up-to-date information for each client
  • Proactively reviewed existing policies, collaborating with various insurance carriers to explore cost-saving options for clients
  • Handled inquiries efficiently, providing comprehensive assistance or directing them to the appropriate department for further support.

Office Representative

Demetrio Plaza State Farm Insurance Agency
04.2023 - 12.2023
  • Answer phone calls promptly and professionally, addressing client needs and inquiries
  • Successfully sell insurance, tailoring policies to meet individual client requirements
  • Proactively follow up on open claims, ensuring timely and satisfactory resolution.

Shift Leader/Manager

Freddy's Frozen Custard and Steakburgers
10.2013 - 04.2017
  • Progressed from a Cook to Supervisor and, eventually, to Manager, showcasing strong leadership and organizational skills
  • Demonstrated multitasking abilities, effectively handling various responsibilities during shifts with minimal staff
  • Thrived under pressure, consistently persevering to meet operational demands and maintain high-quality standards.

Cashier

Sharky's Woodfired Mexican Grill
04.2016 - 03.2017
  • Successfully managed and maintained a positive atmosphere during peak hours while handling large groups of customers
  • Provided friendly and personalized service, cultivating strong customer relations and repeat business.

Education

High School Diploma -

Thousand Oaks High School
Thousand Oaks, CA
06.2013

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving

Education Certificates

  • High School Diploma, Thousand Oaks High School, 2323 N. Moorpark Rd., Thousand Oaks, CA, 91360
  • California Property and Casualty License, 4307732

Languages

Spanish
Native or Bilingual

Timeline

Platinum 1 Insurance

01.2024 - 05.2024

Office Representative

Demetrio Plaza State Farm Insurance Agency
04.2023 - 12.2023

Team Member

Target
04.2022 - Current

Warehouse Associate

Accessory Power
04.2020 - Current

Service Cashier

Simi Valley Ford
04.2017 - Current

Cashier

Sharky's Woodfired Mexican Grill
04.2016 - 03.2017

Shift Leader/Manager

Freddy's Frozen Custard and Steakburgers
10.2013 - 04.2017

High School Diploma -

Thousand Oaks High School
Antonio Cardenas-Torres