Antonio Carroll
Las Vegas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Conversion Manager
T-Mobile Arena (MGM Resorts International)
02.2024 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Arena Operation Supervisor
Michelob Ultra Arena(MGM Resorts International)
02.2021 - 03.2024
- Ensure efficient utilization of personnel and resources within the respective departments of this position
- Continually advise and update the Manager of Conversions on all areas of facility operations
- Maintain functionality of all equipment within the facility
- Make appropriate repairs as necessary
- Provide necessary preventive maintenance efforts to maximize equipment lifespan
- Operate forklifts, scissor lifts, boom lifts, cargo trucks, rental vehicles, and company vehicles
- Ensure compliance with all safety regulations and Code compliance for the operation of the facility
- Willing to work nights, weekends and holidays as needed
- Execute other job duties as assigned
Conversion Tech Lead
T-Mobile Arena (MGM Resorts International)
08.2017 - 02.2021
- Planned, scheduled and delegated task for daily work to team of over 5 to 30 employees
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution
- Developed and actualized policies and procedures to promote occupational health and safety best practices
- Repaired, upgraded and inspected electronic, electrical and mechanical systems
- Collaborated with engineers in new product introduction phases to develop and verify design changes
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut workflow downtime and maximize revenues
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies
Contractor
Pride Staff
08.2017 - 08.2019
- Collaborated closely with clients to better understand the entire project scope
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Supervised labor, materials and equipment for large commercial projects with budgets
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Education
Bachelor of Arts - Sports Management
The University of Arizona Global College Campus
San Diego, CA08.2024
High School Diploma - undefined
Canyon Springs High School And The Leadership And Law Preparatory
North Las Vegas, NV06.2012
Skills
- Issue Analysis
- Change Management
- Time management
- Repair services
- Project Management
- Written/Verbal Communication
- Microsoft Office
- Outlook
- SharePoint
- Oracle
Timeline
Conversion Manager
T-Mobile Arena (MGM Resorts International)
02.2024 - Current
Arena Operation Supervisor
Michelob Ultra Arena(MGM Resorts International)
02.2021 - 03.2024
Conversion Tech Lead
T-Mobile Arena (MGM Resorts International)
08.2017 - 02.2021
Contractor
Pride Staff
08.2017 - 08.2019
High School Diploma - undefined
Canyon Springs High School And The Leadership And Law Preparatory
Bachelor of Arts - Sports Management
The University of Arizona Global College Campus
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