Antonio Castillo
Brentwood
Summary
Detail-oriented professional with experience in operations, management, data analysis, and customer service. Recognized for adaptability, problem-solving, and delivering high-quality results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Assistant Manager
The Local Press LLC
Queens
01.2024 - 07.2026
- Led daily restaurant operations by supervising staff, coordinating shift responsibilities, and ensuring efficient service in a fast-paced environment.
- Managed employee scheduling, inventory control, and payroll processing to maintain accurate staffing levels and support day-to-day business operations.
- Oversaw restaurant digital presence by managing promotions across social media, Uber Eats, DoorDash, and Grubhub to increase customer engagement and drive sales.
- Supported the owner by resolving day-to-day business challenges and helping maintain efficient restaurant performance.
Operations Agent / Guest Services
One World Trade Center
New York
09.2022 - 10.2023
- Managed restaurant reservations, assisted guests with VIP and special access experiences, and provided real-time information to ensure a memorable visit.
- Trained new team members on guest service standards, operational procedures, and station responsibilities to ensure consistent service quality.
- Monitored guest areas, addressed visitor concerns, and adapted to changing priorities to maintain a safe, welcoming, and efficient environment.
- Responded to changing operational needs with professionalism and sound judgment in a high-traffic, fast-paced environment.
Data Analyst
Kroll
Brooklyn
09.2021 - 08.2022
- Processed high volumes of financial, medical, and business-related claim documentation while maintaining accuracy and confidentiality.
- Reviewed and analyzed bankruptcy claim submissions from individuals and corporate entities to ensure compliance with established case requirements and support timely claim processing.
- Communicated with claims, legal, and operations teams to coordinate documentation requirements and support efficient case administration.
Ground Support Specialist
Swissport International
Sterling
06.2017 - 08.2020
- Operated ground support equipment, including baggage carts and belt loaders, and marshalled aircraft to designated gates in support of efficient aircraft handling.
- Collaborated with flight crews, dispatch personnel, and ramp agents to ensure timely aircraft turnaround.
- Acted as primary communication link between ground crew and supervisors during peak flight operations.
- Maintained compliance with airport, airline, and safety procedures while working in a fast-paced, time-sensitive environment.
Education
Some College (No Degree) - Business Administration
Northern Virginia Community College
Annandale, VA07-2026
Skills
- Operational Analysis
- Financial Processing
- Inventory Control
- Operation Management
- Process Improvement
- Team Leadership
- Staff Training
- Customer Service
Timeline
Assistant Manager
The Local Press LLC
01.2024 - 07.2026
Operations Agent / Guest Services
One World Trade Center
09.2022 - 10.2023
Data Analyst
Kroll
09.2021 - 08.2022
Ground Support Specialist
Swissport International
06.2017 - 08.2020
Some College (No Degree) - Business Administration
Northern Virginia Community College