Antonio Cervantes
Customer Service
South Gate,CA
Summary
Hardworking and passionate individual successful at managing multiple priorities with a positive attitude. I take initiative and apply remarkable problem-solving skills when needed. I'm a team player who is able to lead as well as follow others directions. I'm seeking a challenging and responsible position that will utilize my training and experience and offer opportunities for career growth.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Juice Barista
Nekter Juice Bar Inc.
Redondo Beach, CA
09.2022 - 03.2023
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Bartender
AMC Theatres
Norwalk, CA
09.2022 - 02.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared garnishes by evenly slicing and pitting fruits.
Cargo Ramp Agent
Worldwide Flight Services
Los Angeles, CA
06.2019 - 03.2022
- Do a FOD walk before the plane arrives and one before
departure. - Chock/ cone the plane and do a visual walk around making sure there is no damage to the aircraft.
- Load and unload cargo in the right order due to weight and balance of the aircraft.
- Perform basic aircraft servicing such as lavatory, filling the water, connecting the GPU, etc.
- Use a headset to communicate with the pilot at the time of departure standing by for clearance to push out and informing when its safe to start each engine.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Helped train new employees in safe practices and warehouse procedures.
Lead Ramp Agent
Menzies Aviation
Los Angeles, CA
01.2018 - 06.2019
- Have a briefing with my crew on the tasks I need each agent to handle, also reminding them that safety and security is priority for our flight.
- Reading and interpreting aircraft weight and balance loading instructions, hazardous material identification labels, aircraft manifest, baggage and cargo tags.
- Get all equipment that is needed to service the aircraft (tugs, loaders, push back, belt loader, dollies, chocks, etc.)
- Marshal or tow in the aircraft to the required parking spot and ensure there is no damage to the aircraft.
- Offload first class baggage first and take any up to the gate if it is priority, then make sure that the rest of the baggage goes to the right carouse.
- Ensuring aircraft is loaded properly and do a written report if the aircraft has any damage, special loads, delays, incidences, etc.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Maintained clean, orderly work environment free of hazards.
Manager
Burger King
Downey, CA
01.2017 - 03.2018
- Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and toasters
- Do store inventory twice a month
- Place food orders according to the net sales twice a week
- Hire/ train new employees on being a cashier or a cook and the tasks they need to complete
- Count the registers making sure it matches the net sales of the day
Education
High School Diploma -
David Starr Jordan Senior High School
Los Angeles, CA 01.2015 - 06.2017
Skills
Outstanding communication skills
Documentation and reporting
Customer Relations
Sales expertise
Flight management
Training and Development
Attention to Detail
Report preparation
Creative problem solving
Timeline
Juice Barista
Nekter Juice Bar Inc.
09.2022 - 03.2023
Bartender
AMC Theatres
09.2022 - 02.2023
Cargo Ramp Agent
Worldwide Flight Services
06.2019 - 03.2022
Lead Ramp Agent
Menzies Aviation
01.2018 - 06.2019
Manager
Burger King
01.2017 - 03.2018
High School Diploma -
David Starr Jordan Senior High School
01.2015 - 06.2017