Isis Diaz
Long Beach,CA
Summary
Friendly and outgoing individual with a strong background in customer service and communication, eager to apply skills in a hostess role/ server. Experienced in multitasking, greeting customers, and creating a welcoming atmosphere in previous roles as a retail associate and juice barista. Bilingual in English and Spanish, with excellent interpersonal skills and a passion for ensuring positive guest experiences. Quick learner, ready to adapt to the fast-paced environment of a restaurant and contribute to a smooth and enjoyable dining experience.
Overview
5
5
years of professional experience
Work History
Juice Barista
Mothers Market & Kitchen
2023.08 - Current
• Prepare fresh juices and other beverages for customers, ensuring quality and satisfaction.
• Process customer orders efficiently, handling cash transactions with accuracy.
• Maintain cleanliness and organization of the juice bar area
Insurance Agent
Veronica’s Insurance
2022.05 - 2023.08
• Successfully managed and customized insurance programs for clients, ensuring optimal coverage.
• Educated clients on available products, which increased customer retention.
• Handled claims processing, reporting, and policy updates, improving workflow efficiency.
• Utilized CRM software to track customer engagement and optimize policy renewal
E-commerce Personal Shopper
Walmart
2019.09 - 2022.05
• Led a team to fulfill customer online orders efficiently, ensuring timely delivery and customer satisfaction.
• Managed scheduling and team tasks to streamline daily operations, improving overall order processing speed.
• Assisted in customer service with returns and exchanges, resolving issues and ensuring positive experiences.
Education
High School Diploma -
Polytechnic High School
Long Beach, CA07.2019
Skills
Technical Skills:
Languages
Spanish
Native or Bilingual
Timeline
Juice Barista
Mothers Market & Kitchen
2023.08 - Current
Insurance Agent
Veronica’s Insurance
2022.05 - 2023.08
E-commerce Personal Shopper
Walmart
2019.09 - 2022.05
High School Diploma -
Polytechnic High School
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