Antonio Chapman
Milwaukee,WI
Summary
A rigorous, task driven professional with substantial experience in warehouse operations, data entry, and customer service. Adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organizational levels.
Overview
12
12
years of professional experience
Work History
Distribution Associate
MilliporeSigma
09.2024 - Current
- Operated forklifts and pallet jacks to efficiently transport materials within the warehouse.
- Coordinated inventory control processes, ensuring accurate stock levels and timely replenishment.
- Trained new associates on safety protocols and operational procedures to enhance team performance.
- Monitored quality assurance standards during packaging operations to maintain product integrity.
- Ensured compliance with applicable regulations regarding shipment documentation, hazardous material handling, and carrier requirements.
- Fostered culture of continuous improvement, leading initiatives for workflow optimization.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
- Maximized workforce productivity through effective communication of daily goals, priorities alignment, and performance feedback discussions among team members.
Call Center Team Lead
US Bank
03.2020 - 09.2024
- Developed and implemented training programs to enhance agent skills and improve service quality.
- Managed escalation processes, resolving complex customer issues while maintaining service excellence standards.
- Collaborated with cross-functional teams to align call center operations with organizational goals and initiatives.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Led team in achieving high customer satisfaction ratings through effective coaching and performance management.
- Answering 50+ phone calls daily, 70+ during peak seasons.
- Handling things such as balances, opening and closing accounts, emailing documents, call backs, etc.
Material Handler
FedEx Express
02.2016 - 02.2020
- Operated material handling equipment to ensure accurate and efficient package movement.
- Loaded and unloaded freight, maintaining proper safety protocols and procedures.
- Coordinated inventory management processes to optimize stock levels and reduce delays.
- Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
- Assists in ensuring aircraft, vehicles, and containers arre loaded/unloaded in safe and efficient manner, including dangerous goods.
- Completing all related paperwork and manifests in accurate and timely manner.
Team Leader
Culver's Restaurant
05.2014 - 01.2016
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained new team members on food preparation and customer service protocols.
- Implemented inventory control measures to reduce waste and improve efficiency.
- Coordinated team schedules to meet peak service demands effectively.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
Education
Associate of Applied Science - Software Engineering
Milwaukee Area Technical College
Milwaukee, WI06-2028
High School Diploma -
John Marshall High School
Milwaukee06-2015
Skills
- Team management
- Escalation handling
- Quality Assurance
- Adaptability and flexibility
- Computer literacy
- Ability to type 60 WPM (words per minute)
- Troubleshooting skills, either basic or advanced, depending on role and industry
- Strong communication, both written and verbal
- Strong time management and organizational skills
- Great active listening skills
Timeline
Distribution Associate
MilliporeSigma
09.2024 - Current
Call Center Team Lead
US Bank
03.2020 - 09.2024
Material Handler
FedEx Express
02.2016 - 02.2020
Team Leader
Culver's Restaurant
05.2014 - 01.2016
Associate of Applied Science - Software Engineering
Milwaukee Area Technical College
High School Diploma -
John Marshall High School