Hannah Guzman
Avondale,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, exercise time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Distribution Associate
Amazon
Phoenix, AZ
02.2024 - 04.2026
- Maintained organized and sanitary work environments to enhance safety and efficiency.
- Picked and packed order items.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Monitored machinery performance to identify issues and maintain workflow integrity.
- Conducted routine maintenance checks on equipment to ensure optimal functionality.
- Operated robotic systems for efficient handling and processing of materials.
- Collaborated with engineering team to optimize robotic systems for better performance and productivity.
Catalog Specialist/Remote
Doordash
Tempe, AZ
02.2023 - 02.2024
- Monitored stock levels and conducted regular audits to maintain accurate inventory records.
- Coordinated product listings for online platforms, enhancing visibility and accessibility for customers.
- Cataloged products accurately, ensuring all items reflected current inventory levels and conditions.
- Collaborated with cross-functional teams to streamline catalog processes and resolve discrepancies.
- Enhanced data integrity through thorough verification and updating of product information.
- Utilized inventory management software to track and update product availability efficiently.
- Oversaw maintenance of digital assets library, ensuring all files were organized, accessible, and accurately linked within the catalog system.
- Implemented quality control measures that significantly improved the overall accuracy of the product catalog.
- Maintained up-to-date knowledge of industry trends, technologies, and best practices in order to continuously improve upon existing processes.
- . Continuously sought opportunities for professional development and shared insights with team members to drive overall performance improvements.
- Performed regular audits of vendor-provided data to ensure compliance with established standards and protocols.
- Collaborated with cross-functional teams to ensure consistent and accurate product information across all channels.
- Assisted team members with troubleshooting technical issues related to the catalog system.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Created spreadsheets for more efficient recordkeeping.
CCC Representative
Statefarm Insurance
Tempe, AZ
09.2022 - 02.2023
- Identified customer requirements and suggested targeted insurance products based on needs.
- Identified customer needs to communicate and offer additional products and services to enhance experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Sought ways to improve processes and services provided.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Promoted available products and services to customers during service, account management and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Entered orders into computer database system.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering
Walgreens
Fulfillment Specialists
11.2021 - 09.2022
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Receiving, scanning, picking, packing, auditing and shipping prescriptions to the customer.
- Tracks all inbound and outbound to ensure accountability in inventory.
- Verifies orders and ensures entry into the inventory management system.
- Operates a clean and safe work environment, ensuring that all areas of the Fulfillment Center are well maintained, kept orderly and free of debris.
- Maintains quality standards
- Verify medication
Material Handler
McKesson Specialty Health
05.2020 - 11.2021
- Pulling and packing medical, surgical supplies and equipment orders for shipment
- Working with RF Scanning equipment to maintain records of merchandise shipped, as well as examine, stock and distribute materials in inventory and on manufacturing lines
- Standing and engaging in repetitive movement throughout the entire shift
- Extensive walking and mandatory overtime as needed is required
- Passion around working for a leading healthcare distribution company focused on distributing medical and surgical supplies and equipment to more than 50% of Americas hospitals, clinics, pharmacies, and other healthcare facilities
- Data entree
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
Customer Service Representative
BBB Fashion
02.2019 - 05.2020
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Restocked merchandise
- Sales
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Macys Warehouse
04.2018 - 02.2019
- Receive prep, putaway, pick, sort, pack and ship merchandise in a safe, productive and accurate manner.
- Cross train in multiple areas of the facility.
- Ability to key accurately and productively using PC’s, hand-held electronics and/or other devices.
- Ability to operate pallet jacks and other equipment as needed.
- Follow all standard operating procedures along with safety/security guidelines. Ability to operate in a safe, accurate, and productive manner.
- Ability to assist in a variety of different tasks and perform special projects as assigned.
- Regular, dependable punctuality and attendance.
- Proficiency in the use of computers and handheld technology
Education
Estrella High School
Avondale, AZSkills
Problem solver
Organizational skills
Time management skills
Safety management skills
Data entry skills
Inventory control skills
Active listening skills
Communication skills
Fast pace
A motivated team player
Can work with minimal supervision
Work effectively in a team
Cashier/Sales
Adaptable to change
Inventory control
Moving pallets
Maintaining safety standards
Prioritization
Recordkeeping requirements
Counting inventory
Attention to detail
Problem-solving abilities
Multitasking
Motivated team player
Reliability
Critical thinking
Warehouse operations
Timeline
Distribution Associate
Amazon
02.2024 - 04.2026
Catalog Specialist/Remote
Doordash
02.2023 - 02.2024
CCC Representative
Statefarm Insurance
09.2022 - 02.2023
Walgreens
Fulfillment Specialists
11.2021 - 09.2022
Material Handler
McKesson Specialty Health
05.2020 - 11.2021
Customer Service Representative
BBB Fashion
02.2019 - 05.2020
Macys Warehouse
04.2018 - 02.2019
Estrella High School