Antonio Chappell
Pittsburg,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure this position I am applying for. Ready to help team achieve company goals. Focused adapting at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
17
17
years of professional experience
Work History
Member Service Representative/Marketing Assistant
Union Square Alliance
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Created and presented pitch materials, proposals and presentations.
- Boosted brand awareness by establishing strong web and social media presence.
- Worked effectively under constant pressure of simultaneous project milestones and deliverable deadlines.
- Followed up with customers regularly via phone and email to make sure services were completed in a timely fashion.
Airport Customer Service
ASC
Oakland, CA
02.2021 - 09.2021
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
Specialty Sales Manager
Target
San Francisco, CA
10.2019 - 04.2021
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
Service Experience Manager
Nordstorm
San Francisco, CA
02.2016 - 10.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 30 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
Case Manager
IHSS
Pleasant Hill, CA
01.2010 - 09.2019
- Data entry
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Managed caseload of [Number] children in welfare system to provide comprehensive, community-based care.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
Education
Associate - Business
Solano Community College
05.2014
Associate - English
Solano College
05.2014
Skills
- Problem Solving
- Conflict Resolution
- External Audits
- Member Relations
- Customer Account Management
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Customer service
- Microsoft Office
- Sales Management
- Retail Management
- Operations management
- Forecasting
- Strategic Planning
- Personal assistant experience
- Administrative assistant experience
- Business management
- Events management
- Project management
- SharePoint
- Business Development
Timeline
Member Service Representative/Marketing Assistant
Union Square Alliance
10.2021 - Current
Airport Customer Service
ASC
02.2021 - 09.2021
Specialty Sales Manager
Target
10.2019 - 04.2021
Service Experience Manager
Nordstorm
02.2016 - 10.2019
Case Manager
IHSS
01.2010 - 09.2019
Associate - Business
Solano Community College
Associate - English
Solano College