Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Garfoot

Blaine,WA

Summary

To obtain a full time, challenging and rewarding career.

Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.

Overview

30
30
years of professional experience

Work History

Member Services Representative / Marketing

Mailboxes International
01.2023 - 03.2025
  • Member Inquiries and Customer Service
  • International and Domestic Shipping and Receiving
  • Inventory Processing and Control
  • Manager on Duty

Release Clerk

Jones & Jones U.S. Customs Brokers
11.2021 - 12.2022
  • Completing and maintaining files timely, accurately, and in compliance with policies and procedures
  • Handle general inquires (internally and externally) over the phone, in person, through fax and email
  • Communication with carriers, customers and/or other government agencies for missing information or required documents
  • Participate and support other team members with workloads of day-to-day operations including setting priorities, organizing and problem solving
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.

Manager, Administration & Events

YMCA Of Snohomish County
01.2018 - 01.2020
  • Company Overview: Association Office – Financial Development
  • Assistant to the President/CEO, Executives and upper-level management
  • Point of contact between the executives, departments, and internal or external colleagues
  • Supervised and trained staff, overseeing the execution of successful meetings, events, contracts, purchases and invoices
  • Worked closely with staff, donors and volunteers, maintaining a professional relationship
  • Performed complex duties and assignments, working with a high level of sensitive and confidential information
  • Worked with executives to create accurate department budgets, ensuring cost saving measures were applied
  • Created and generated reports as needed
  • Managed Board of Trustees new recruitment packages, board orientation manuals, website and documents
  • Attended Board of Trustees and Board Committee Meetings, creating agenda packets and providing formatted meeting minutes
  • Managed active Outlook calendars of meetings, events, detailed travel plans, itineraries and agendas
  • Maintained a current filing and database system while looking for ways for improvement
  • Was a member of different YMCA professional committees, actively contributing, troubleshooting and providing feedback

Administrative Assistant/Event Coordinator

YMCA Of Snohomish County
01.2015 - 01.2018
  • Company Overview: Association Office – Financial Development
  • Customer Service, including in person, telephone and email correspondence
  • Special Event Coordination, including financial spreadsheets, working within budgeting guidelines
  • Attended all events and provided before, during and after event set up, support, reports and follow up
  • Verified all contracts for approval, ensuring timelines are always met
  • Prepared letters, invitations and reservations including RSVP lists and correspondence
  • Maintained confidentiality of all business updates and records of both donor and staff information
  • Provided backup administrative support for all departments
  • Maintained an organized file system that was kept current
  • Mail pick-up, drop-off and distribution
  • Purchased all office supplies and special requests by price comparison
  • Performed trouble-shooting techniques for any problems that occurring with our photocopier, scanner, fax and postage machines
  • Updated YMCA Branch master lists and managed distribution
  • Created YMCA Annual Campaign Donor Recognition Banners for all branch offices
  • Maintained two conference rooms and equipment calendars, sending out meeting requests when needed
  • Executive meeting coordination - audio/visual equipment and coffee/food set up when required
  • Prepared meeting agendas for committees and presentation folders for board meetings

Office Manager

CMR Manufacturing
01.2014 - 01.2015
  • Customer Service, including in person, telephone and email correspondence
  • Administrative duties
  • Maintained data entry and inventory control
  • Laminated and formed metal manufactured parts
  • Shipped, received and delivered parts to customers
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Verifying Official

HBC Management Inc.
01.2009 - 01.2010
  • Company Overview: PSD – Naval Air Station, Whidbey Island, WA
  • Customer Service provided to all military, their dependents and DOD contractors
  • Held a Secret Clearance with the United States Government
  • Protected confidential Defense Eligibility Enrollment Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) data, keeping it secure and private from other users and clients
  • Ensured proper storage of required documents
  • Destroyed excess documents, resulting in zero security violations
  • Authenticated ID card eligibility and issued Department of Defense (DOD) ID cards to military members, their families and other entitled persons with DOD association making necessary updates included military rank changes as needed
  • Viewed and scanned documents before entering data into DEERS to ensure all beneficiaries received correct benefits
  • Updated DOD sponsor’s DEERS records
  • Suspended an individual’s privilege as necessary while revoking unauthorized or misused ID cards
  • Followed the directives issued by Security, with pertinent data for each individual person
  • Generated authorized DEERS eligibility enrollment Form DD1172’s to sponsors for Tricare enrollment and dependent ID cards
  • Trouble-shot software and hardware problems when Common Access Card (CAC) errors occurred

Customer Service / Branch Manager

Zesta Engineering Ltd.
01.2002 - 01.2009

Education

Smart Border – Compliance Software Solutions
Blaine, WA
01.2021

YMCA – YUSA – Financials And Budgeting
Everett, WA
01.2017

Raiser’s Edge Donor Software – YMCA
Everett, WA
01.2016

Skills

  • Excels in a fast-paced environment, showing initiative, self-motivation and the ability for quick analytical decision making
  • Proven ability to multi-task in a deadline-oriented environment with accuracy
  • Excellent oral and written communication skills
  • Database management and maintance
  • Organization
  • Time management
  • Team development
  • Relationship Building
  • Conflict Resolution
  • Problem Solving

Timeline

Member Services Representative / Marketing

Mailboxes International
01.2023 - 03.2025

Release Clerk

Jones & Jones U.S. Customs Brokers
11.2021 - 12.2022

Manager, Administration & Events

YMCA Of Snohomish County
01.2018 - 01.2020

Administrative Assistant/Event Coordinator

YMCA Of Snohomish County
01.2015 - 01.2018

Office Manager

CMR Manufacturing
01.2014 - 01.2015

Verifying Official

HBC Management Inc.
01.2009 - 01.2010

Customer Service / Branch Manager

Zesta Engineering Ltd.
01.2002 - 01.2009

Smart Border – Compliance Software Solutions

YMCA – YUSA – Financials And Budgeting

Raiser’s Edge Donor Software – YMCA

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