Antonio Coleman
Suitland,MD
Summary
Over ten years-experience in Customer Service and Food Services Management. Excellent oral and written communications skills. Fluent in Microsoft Applications. Courteous, reliable and dependable team player. Driven Busser with 10+ years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service
(REDSKINS) FedEx Field
08.2016 - 01.2020
- Greet 'Fans/Patrons' and assist them with finding seats in Box Seating Area
- Act as concierge for 'Fans/Patrons' during game time to ensure a great experience
- Instruct 'Fans/Patrons' in Box Seating area on where and how to maximize their game time amenities
- Encouraged Fans to cheer and Celebrate during game time in order to become focus on the 'FAN' camera that frequent the area
- Assist 'FANS'/PATRONS' with efficient and safe disbarment from the Arena.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided exceptional customer service to customers.
Busser/Cleaner
BEN'S CHILI BOWL
02.2016 - 07.2018
- After Hours Maintenance of store and surroundings
- Prepare store dishes for 'Breakfast Rush' by cleaning and stocking dishes
- Daily clean and mop floors during closed period to prepare for next business shift.
Shift Manager
FOSTER'S GRILLE
05.2009 - 08.2015
- Opened' store at beginning of day shift by making sure restaurant was ready for business
- Made bank deposits before and after shifts
- Managed the morning shift crew, leading through the lunch rush
- Coordinated staff breaks/lunches
- Ran Grille, cooked as needed when short staffed
- Greeted customers while dining to ensure satisfaction in service
- Trained new employees and servers
- Managed inventory and stocking of merchandise.
Education
T.C. Williams High School
Alexandria, VA01.1996
Skills
- Time Management
- Cleaning and sanitizing
- Table Bussing
- Team Collaboration
Timeline
Customer Service
(REDSKINS) FedEx Field
08.2016 - 01.2020
Busser/Cleaner
BEN'S CHILI BOWL
02.2016 - 07.2018
Shift Manager
FOSTER'S GRILLE
05.2009 - 08.2015
T.C. Williams High School
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