Antonio Damo
Honolulu,HI
Summary
Dynamic leader with a proven track record at Holey Grail Donuts, excelling in customer service and problem-solving. Skilled in multitasking and organization, adept at training and mentoring teams to exceed performance goals. Demonstrated success in streamlining operations and enhancing client satisfaction, leveraging both technical and interpersonal skills to drive company growth. Able to learn new skills quickly while adapting to an ever-changing workplace.
Overview
8
8
years of professional experience
Work History
Store Manager
Holey Grail Donuts
03.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Scheduling a team of 15-20 while maintaining proper labor ratios to ensure company profit growth.
- Maintenance and repair of shop equipment and facilities. Knowledge minor plumbing, electrical, and mechanical repair.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coordinated with local vendors to provide various types of product for store inventory.
- Safely and responsibly driving company van to go get supplies and ingredients.
- Maintained consistent email and phone communication with vendors, corporate team, customers, etc.
- Streamlined data entry processes for improved efficiency in maintaining store finances and reports.
Audio Visual Technician
Encore Global
03.2023 - 07.2023
- Set up projectors, laptops and microphones for live presentations.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events.
- Streamlined troubleshooting processes for technical issues, ensuring minimal downtime during events.
- Contributed to increased client satisfaction by providing timely support during live events as an on-site technician.
Assistant Manager
Basik Cafe
02.2016 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Associate of Arts - Music Production & Audio Editing For Visual Media
Academy of Art University
San Francisco, CA08.2017
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Training and mentoring
- Friendly and Positive
- Administrative Support
References
Available upon request.
Timeline
Audio Visual Technician
Encore Global
03.2023 - 07.2023
Store Manager
Holey Grail Donuts
03.2021 - Current
Assistant Manager
Basik Cafe
02.2016 - 04.2020
Associate of Arts - Music Production & Audio Editing For Visual Media
Academy of Art University
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