Angela Freitas
Pawtucket,RI
Summary
Dedicated professional with extensive experience in case management and client advocacy. Proven ability to adapt and maintain attention to detail while managing complex projects. Skilled in facilitating team collaboration to achieve impactful results.
Overview
28
28
years of professional experience
Work History
Project Manager
A&S Remodeling Solutions
Providence, Rhode Island
03.2015 - Current
- Managed multiple projects with competing deadlines simultaneously.
- Managed client communications to provide timely project updates and address concerns.
- Facilitated team meetings to review project progress and resolve issues effectively.
- Coordinated teams to complete renovation projects on schedule.
- Conduct periodic inspections of job sites for quality and progress.
Interpreter
Dorcas International/Pinpoint
Providence, Rhode Island
09.1998 - Current
- Interpreted medical documents, including patient records and discharge summaries, to ensure accurate understanding of critical information.
- Interpreted verbal conversations for individuals with limited English proficiency, enhancing access to essential services.
- Provided oral translations during meetings to facilitate communication among members.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Followed ethical guidelines to ensure confidentiality of sensitive information.
Case Manager/Outreach Coordinator
BVCAP
Pawtucket, Rhode Island
10.2013 - 12.2025
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Provided crisis intervention and support to clients in need.
- Evaluated client progress and modified services.
- Educated clients on programs and benefits, enhancing understanding of available assistance.
- Conducted home visits to assess the safety of living environments for clients.
- Coordinated events to promote programs, increasing community engagement and awareness.
- Facilitated meetings with community organizations, strengthening partnerships and collaboration.
Housing Coordinator
BVCAP
Pawtucket, Rhode Island
10.2011 - 10.2013
- Facilitated tenant rights and responsibilities workshops, empowering community members with essential knowledge.
- Reviewed grant applications for accuracy and eligibility, ensuring compliance with funding requirements.
- Verified third-party documentation for accuracy prior to submission to underwriters, enhancing processing efficiency.
Lead Outpatient Service Specialist
Rhode Island Hospital
Providence, Rhode Island
01.2005 - 12.2011
- Supervised daily operations of a high-volume call center team.
- Monitored call quality to ensure compliance with service standards.
- Resolved escalated customer complaints with professionalism and empathy.
- Trained new staff on customer service protocols and hospital policies to enhance service delivery.
- Provided guidance, training, coaching and mentoring to call center team members.
- Conducted performance evaluations and provided constructive feedback to agents.
- Identified training needs among staff to improve overall team capability and service quality.
- Coordinated staff scheduling to ensure optimal coverage and support for call center operations.
- Participated in hiring interviews and selection process for new team members.
Education
Some College (No Degree) - Psychology
Roger Williams University
Bristol, RISkills
- Client assessment
- Case management
- Social work
- Critical thinking
- Attention to detail
- Effective communication
- Adaptive collaboration
- Teamwork
- Fluent Spanish, Portuguese and Cape Verdean Creole speaker
Timeline
Project Manager
A&S Remodeling Solutions
03.2015 - Current
Case Manager/Outreach Coordinator
BVCAP
10.2013 - 12.2025
Housing Coordinator
BVCAP
10.2011 - 10.2013
Lead Outpatient Service Specialist
Rhode Island Hospital
01.2005 - 12.2011
Interpreter
Dorcas International/Pinpoint
09.1998 - Current
Some College (No Degree) - Psychology
Roger Williams University