Results-driven business manager with 8+ years of experience in developing and implementing strategic plans. Proven track record in enhancing productivity and customer satisfaction, driving sales and business growth, and managing budgets. Committed to establishing strong connections, fostering a knowledgeable and diverse workforce, streamlining processes, and achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Professional Management Consultant
Professional Management Consultant
Atlanta, Georgia
01.2024 - Current
Completed successful organizational development projects for business start-ups.
Designing and writing a comprehensive business plan detailing the company’s vision and goals, target market, competition, operational plan, and financial projections
Securing necessary funding needed to cover startup costs and business expansions
Selecting sustainable marketing channels for products and services to improve the chance of long-term business growth and success
Identifying areas where the company can improve operational processes and optimize how resources are utilized
Detecting actual or potential threats that may impact the company’s ability to achieve its’ goals and developing a risk management plan
Formulating a financial plan, stabilizing cash flow, reducing overhead, and increasing their profit margin
Sales and Partnerships Manager
DRAPER AUTO DETAIL
Columbus, Mississippi
04.2021 - 12.2023
Developed and cultivated lucrative relationships with more than ten vendors which contributed to a 10 percent decrease in supply expenses
Enlarged profit margins by bundling and simplifying service options and creating new and unique add-on services (most common add-on service yielded 100 percent profit margin)
Maintained well-organized bookkeeping practices to avoid financial discrepancies and tax code compliance issues by keeping daily records of all sales transactions, projecting expenditures and revenue, and managing payroll effectively
Increased sales efficiency by working closely with sales teams to optimize performance and create sales development strategies that increased weekend and morning traffic efficiency rates by 75 and 30 percent, respectively, contributing to an 80 percent surge in sales from 2021 to 2022
Leveraged online marketing platforms and implemented various digital campaigns to attract new customers and drive a 60 percent customer retention rate
Business Development Manager
DRAPTRIX
Birmingham, Alabama
08.2016 - 03.2021
Conducted market research and analysis to equip key stakeholders and self with information needed to make informed business decisions
Identified changes in trends and customer preferences and positioned products and services appropriately
Worked closely with key personnel and management to implement strategic plans and policies throughout specified territories
Developed marketing strategies that increased consumer awareness of the characteristics and qualities that distinguished the company’s products and services from competitors
Achieved 100 percent success rate in negotiating and securing consignment agreements with merchandisers with favorable volume discount terms
Boosted revenue by over 60 percent by effectively utilizing social media platforms during the pandemic, helping to increase the sales rate by 75 percent between the first and last quarters of 2020
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL
Principal Consultant - Flexera Support | Software Asset Management | Local License Management at Mercedes-Benz Research & Development India Pvt. Ltd.Principal Consultant - Flexera Support | Software Asset Management | Local License Management at Mercedes-Benz Research & Development India Pvt. Ltd.