Antonio Elzy
Mesa,AZ
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Healthcare Technician /Facilitator/Case Manager
Canyon Vista Recovery Center
06.2023 - Current
- Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
- Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
- Improved patient care by accurately recording and communicating vital signs to medical staff.
- Increased patient comfort by promptly responding to call bells and addressing individual needs or concerns.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Certified Behavioral Health Technician
Nu Creations Family Services
06.2022 - 06.2023
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated Relapse Prevention, anger management, co-dependency and coping skills groups.
- Facilitated on-site activities, support groups, and outings for clients.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Prepared and submitted daily reports to management.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
Front Desk Administrator
The Salvation Army Adult Rehabilitation Center
12.2021 - 06.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Improved office organization by implementing effective filing systems and document management practices.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Collaborated with team members on special projects, resulting in successful completion within tight deadlines.
Healthcare IT Consultant
Dr. First
07.2016 - 12.2021
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
- Accomplished in relationship selling - Selling E.M.R. (Electronic Medical Records) and services using solid solution conversations to prospective customers.
- Business development - Prospecting, qualifying leads, nurturing and updating sales, customer relationship, management databases on all sales activities including follow ups from start to finish.
Education
High School Diploma -
Graduation Alliance
Phoenix, AZ03-2025
No Degree - Professional Actor
Waymire Studio For The Performing Arts
Glendale, AZ12-2017
No Degree - Business Management
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ01-2002
Skills
- CPR and first aid
- SQ BEH: HIPAA Basics
- BHT Certification
- Communication and interpersonal skills
- Patient education and support
- Basic Life Support
- Peer Support certification
- Administering Narcan
- SQ BEH: Suicide Risks and Prevention
- Summit BHC - PsychArmor Provider Training Plan
- SQ BEH: Emergency Preparedness
- SQ BEH: Communication, Peer Support Collaboration
- SQ BEH: Patient Rights, Clinical
- SQ BEH: Maintaining Professional Boundaries
Certification
Behavioral Healthcare Technician Certification
Peer Support Certification
SQ BEH: Communication, Peer Support Collaboration
SQ BEH: Maintaining Professional Boundaries
Narcan Training Certification
Timeline
Behavioral Healthcare Technician /Facilitator/Case Manager
Canyon Vista Recovery Center
06.2023 - Current
Certified Behavioral Health Technician
Nu Creations Family Services
06.2022 - 06.2023
Front Desk Administrator
The Salvation Army Adult Rehabilitation Center
12.2021 - 06.2022
Healthcare IT Consultant
Dr. First
07.2016 - 12.2021
Behavioral Healthcare Technician Certification
Peer Support Certification
SQ BEH: Communication, Peer Support Collaboration
SQ BEH: Maintaining Professional Boundaries
Narcan Training Certification
High School Diploma -
Graduation Alliance
No Degree - Professional Actor
Waymire Studio For The Performing Arts
No Degree - Business Management
Maricopa Community Colleges, Gateway Community College
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