Antonio Epie
TUSCALOOSA,AL
Summary
Enthusiastic first generation American sales and customer service professional with expertise in communication and negotiating. Driven to provide superior quality customer service with a positive personality. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization.
Overview
8
8
years of professional experience
Work History
Bartender
Loosa Brews
10.2021 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Customer Sales and Service Expert
Oreily's Auto Parts
05.2019 - 08.2019
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
Meat Department Clerk
Walmart
09.2016 - 07.2018
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.
- Unloaded merchandise and stocked cases with new merchandise.
Education
Associate Of Applied Science - Engineering (Pre-Engineering)
North-west Shoals Community College
Muscle Shoals, AL05.2018
Civil Engineering - Transportation And Materials Moving
The University of Alabama
Tuscaloosa, ALSkills
- Service customers with engaging personality
- Complex Problem solving skills
- Liquor, beer, and wine knowledge
- Highly reliable
- Strong multitasking
- Team player attitude with patient and tolerance
- Customer service expertise in suggestive selling
- C language computer programming
- Liquor, beer, and wine knowledge
- Knowledgeable by hobby in automotive/marine engines and mechanics
Timeline
Bartender
Loosa Brews
10.2021 - Current
Customer Sales and Service Expert
Oreily's Auto Parts
05.2019 - 08.2019
Meat Department Clerk
Walmart
09.2016 - 07.2018
Associate Of Applied Science - Engineering (Pre-Engineering)
North-west Shoals Community College
Civil Engineering - Transportation And Materials Moving
The University of Alabama