ANTONIO FRANKO HARRIS
Mesa,AZ
Summary
My Objectives: To provide customers with concise answers to any and all inquiries regarding the services or products, that they are utilizing. To represent my corporation with the highest of standards, ethics and business needs, in order to effectively translate those standards to existing and potential future clients. My goals are to work with other individuals to see any tasks at hand, completed. To use my time efficiently to produce the highest standards of productivity in my day-to-day work, in order to grow and gain knowledge of any product being represented, along with potential future products that may come with the understood change of my role. Present and future.
Overview
17
17
years of professional experience
Work History
Escalations Representative
Wells Fargo
01.2023 - 11.2025
- (Consumer checking and saving accounts, IRA, Time Accounts, claims, debit cards, customer service) To analyze and interpret client’s complaints and solve those complaints, according to current and possible updated policy and procedures. To assist other departments. Such as claims, fraud and other reporting departments, to provide the most up to date policy to Wells Fargo’s current clients and potential future clients. In doing so, a host of internal programs are utilized to gain information.
- Wells Fargo Internal Tools: SVP ECMP CACS CIV C.L.A.I.M.S CLAIMS 2.0 DATX CSTAR 10FC MARS ICMP Microsoft tools: MS Excel MS Word MS Power point MS Outlook MS One note MS Teams
Account Resolution Specialist
Wells Fargo
01.2018 - 12.2022
- (Auto loans, skip tracing, collections, loss mitigation, customer service) To collect and negotiate terms of delinquent accounts ranging from 30 to 120 days delinquency, by utilizing strategies, skip tools, peer and management assistance, coupled with interactions with repo and loss mitigation departments, to bring a permanent solution to any individualized hardship. Internal tools: GUI SVP Innovis Dealer Track ICMP ITOP CACS External tools: Experian Lexis Nexis Google. MS tools: MS Excel MS Word MS Outlook MS Teams
Home Preservation Specialist
Wells Fargo
05.2014 - 12.2017
- (Mortgage, loss mitigation, collections, data entry, underwriting, customer service) Collect documents and analyze for accurate information in regard to bank statements, pay stubs, application, Dodd Frank, Tax returns and 4506-T when applicable to achieve a modification of terms, for preservation of home. If that is not possible, offer alternative solutions, such as short sale or voluntary foreclosure, to save credit and costs to homeowners, as well as my financial institution. Strong customer service skills, problem solving and understanding of hardships are applied in an everyday, every customer scenario, to effectively assist homeowners for a final resolution while maintaining top level ethical standards and practices.
Home Refinance Processor
JPMorgan Chase
01.2012 - 03.2014
- (Mortgage, data entry, loan closing, processing, customer service) Collect documents to assess a cash out or straight refinance of mortgage. Communicate decisions, via phone or email to homeowners. All aspects of refinance is discussed, such as: APR'S, Escrow and First payment due dates. Correspond with title companies, escrow agents, surveyors and real estate agents, to schedule closings on loan refinances.
Home Preservation Specialist
JPMorgan Chase
02.2009 - 01.2012
- (Mortgage, loss mitigation, short sales, underwriting, customer service) Assisting at risk of loss, homeowners with the retention of their homes, by utilizing options and programs, specific to their individual lenders: FNMA, USDA, FHA and VA. After collecting all documents, such as pay stubs, bank statements and tax returns, I would review for accurate information, then send to our underwriters, who would make a decision based on documents provided. If we were unable to modify, due to circumstances of a customer’s unique situation, a short sale or a voluntary foreclosure, would be offered.
Education
High School Diploma - undefined
Patrick Henry High School
The Bronx, NY05.1997
Skills
- Skill sets Proficient in Dos based and Windows programs: TYSYS, HOGAN, MS Excel, MS Word, MS Power point, MS Outlook, MS Skype, MS One note, MS Access, MS Publisher, MS Teams
- Wells Fargo Internal Systems: SVP, ECMP, CACS, CIV, CLAIMS, CLAIMS 20, DATX, CSTAR, 10FC, MARS, ICMP
Timeline
Escalations Representative
Wells Fargo
01.2023 - 11.2025
Account Resolution Specialist
Wells Fargo
01.2018 - 12.2022
Home Preservation Specialist
Wells Fargo
05.2014 - 12.2017
Home Refinance Processor
JPMorgan Chase
01.2012 - 03.2014
Home Preservation Specialist
JPMorgan Chase
02.2009 - 01.2012
High School Diploma - undefined
Patrick Henry High School