ANTONIO G. EVANS II
CHARLOTTE,NC
Summary
Experienced, dedicated and customer-focused Help Desk Technician with over 10 years experience in troubleshooting and problem resolution. Skilled in diagnosing system issues, providing efficient solutions, and delivering exceptional customer service. Seeking to leverage my expertise to improve customer satisfaction and technical support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Code Enforcement
IBTS
Charlotte, NC
04.2023 - 09.2024
- Enforce local municipal codes and ordinances related to land use, building regulations, zoning, health, and safety
- Conduct inspections of residential, commercial, and industrial properties to identify violations of city codes
- Investigate complaints from the public regarding potential violations, including illegal dumping, property maintenance issues, and zoning discrepancies
- Maintain detailed reports of inspections, violations, and action taken using enforcement software
Help Desk Administrator
Middleton Meyers
Charlotte, NC
09.2022 - 03.2023
- Responsible for day to day technical needs
- Create and manage user accounts via Office 365
- Responsible for onboarding and off-boarding of new and former employees via Active Directory
- Troubleshoot user technology amongst 3 separate offices
- Deploy and collect technology for new and former employees
- Maintain technology inventory
Software Support Engineer
T1V
Charlotte, NC
01.2022 - 08.2022
- Troubleshoot and resolve technical hardware and software issues
- Create and maintain documentation of actions to resolve issues
- Monitor client systems and schedule services
- Correct software coding via Power Shell
Mobility Technician
Buchanan Technologies
Charlotte, NC
08.2020 - 12.2021
- Setup and deliver mobile devices ordered for users at two corporate offices
- Maintain accurate inventory records using the mobility asset report
- Work with client to develop and document a process for inventory management that is sustainable for all client locations
- Responsible for supporting PC and Mac based computers and related equipment for customers and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems
Technical Solutions Analyst
Compass Group
Charlotte, NC
09.2019 - 06.2020
- Provide technical expertise for one of the largest foodservice and support services companies in the United States
- Respond to escalated tickets issued by Compass Group employees and vendors to troubleshoot software issues
- Responsible for provisioning hardware for internal and external employees and vendors
- Load software on employee's Samsung Android OS tablets the customer to log in and out on a daily basis
- Consult and collaborate with team members to define and improve processes, tools, methods and efficiency
- Provide analysis and reporting on deployment and support activities
- Provide technical expertise for one of the largest foodservice and support services companies in the United States
Tier 2 Wireless Multi-Media Advisor
Apple
10.2015 - 09.2019
- Assisted customers with Apple installations launch and recover AirPort Extreme Base Stations on Windows XP, Join and configure networks
- Advise customers on best solutions to technological issues
- Generated AirPort Utility on Windows XP, Vista, or Windows 7 for Wi-Fi base stations
- Supported configuring Wi-Fi base stations and launch AirPort Utility for IOS
- Configured Apple Wi-Fi compatible devices to connect third party wireless routers
- Establish firewall and manage devices on home network.
Education
Associate Degree - Information Technology
Sandhills Community College
Southern Pines, NCSkills
- Windows OS
- Office 365 administrator
- Apple Business Manager
- Active Directory
- Apple Terminal
- Apple iOS
- MacOS
- Android OS
- Hubspot
- Jira Service Management
- Service Now
- Remedy
- Active Directory administrator
- Network administration
Certification
- Apple iOS
- Mac OS
- CompTIA A+
- MCTS
Timeline
Code Enforcement
IBTS
04.2023 - 09.2024
Help Desk Administrator
Middleton Meyers
09.2022 - 03.2023
Software Support Engineer
T1V
01.2022 - 08.2022
Mobility Technician
Buchanan Technologies
08.2020 - 12.2021
Technical Solutions Analyst
Compass Group
09.2019 - 06.2020
Tier 2 Wireless Multi-Media Advisor
Apple
10.2015 - 09.2019
Associate Degree - Information Technology
Sandhills Community College