Antonio Gonzalez
Dallas,TX
Summary
Fast-learning and adaptable to various working environments with at least 3 years of working in store and food retail developing skills in customer service, leadership, and effective communication. I was quickly promoted to Shift Lead after 6 months at my most recent job due to my outstanding performance and the recommendation of my colleagues. I have extensive knowledge and experience in POS systems, transactions, and staff coordination. I am eager to apply myself and everything I’ve learned into a new environment, and provide a unique experience while still learning and adding to my skillset so that I can give back to the customer and business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Pokeworks
Dallas, Texas
08.2021 - Current
- Delegate and perform daily/closing tasks during my assigned shift to ensure store is maintained properly for the day.
- Prepare and handle food while delivering friendly customer service to all in-store clients.
- Operate point of sales system to execute transactions as well as handle requested refunds.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Seasonal Front End Member
Best Buy Inc
Dallas. TX
09.2020 - 01.2021
- Operate point of sales system to perform transactions, handle funds, search and deliver items ordered from online directly to the customer, and perform customer service via returns, exchanges and/or trades.
- Communicated issues that needed to be immediately addressed with supervisor for quick resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Uplift Peak Preparatory
Dallas, TX05.2020
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Creative Problem-Solving
- Team Collaboration and Leadership
- POS System Operation
- Safety processes and procedures
- Sales and Upselling
- Multitasking
- Organizational Skills
- Time Management
- Task Prioritization
- Reliability
- Professionalism
- Customer Service
- Complaint Handling
Certification
Texas Food Handler Certificate
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Leader
Pokeworks
08.2021 - Current
Seasonal Front End Member
Best Buy Inc
09.2020 - 01.2021
High School Diploma -
Uplift Peak Preparatory