Quentin Hamilton
Bossier City,LA
Summary
Accomplished Branch Manager with a proven track record at Weir Oil & Gas, enhancing customer satisfaction and streamlining operations for peak efficiency. Expert in branch operations management and relationship building, I've successfully led teams to exceed performance goals. Skilled in Microsoft Excel and adept at fostering professional growth, I consistently optimize resources and improve service quality.
Overview
21
21
years of professional experience
Work History
Shop Foreman
D and L Auto
05.2022 - Current
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of [Number] technicians and shop professionals.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
Laborer/Operator
Kelly Services
02.2018 - 03.2022
- Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
- Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
- Operated range of heavy equipment on regular basis with advanced skill.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Upheld high-quality standards in all aspects of work performed, resulting in fewer errors and delays throughout the project lifecycle.
- Operated machining equipment safely with team of operators.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
Branch Manager
Weir Oil & Gas
02.2012 - 01.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Floor Hand to Derrick Hand
Grey-wolf Drilling
11.2003 - 01.2009
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
Education
High School Diploma -
Bossier High
Bossier City, LA05-2007
Skills
- Safety management
- Power tool usage
- Branch operations management
- Safety protocols
- Customer service
- Critical thinking
- Data entry
- Active listening
- Call center experience
- Relationship building
- Computer proficiency
- Microsoft Excel
- Call center operations
Timeline
Shop Foreman
D and L Auto
05.2022 - Current
Laborer/Operator
Kelly Services
02.2018 - 03.2022
Branch Manager
Weir Oil & Gas
02.2012 - 01.2018
Floor Hand to Derrick Hand
Grey-wolf Drilling
11.2003 - 01.2009
High School Diploma -
Bossier High
Similar Profiles
Scott WetzelScott Wetzel
Automotive Service Advisor at Group 1 Auto / Ray Brandt Auto / Benson AutoAutomotive Service Advisor at Group 1 Auto / Ray Brandt Auto / Benson Auto
Kelvin JacobsenKelvin Jacobsen
General Manager at Classic Auto Wash/Speedy Apollo Auto ServiceGeneral Manager at Classic Auto Wash/Speedy Apollo Auto Service
Hunter Thomas ChanceHunter Thomas Chance
Customer Service at AAA Auto Club Group Fins Auto WashCustomer Service at AAA Auto Club Group Fins Auto Wash