Antonio Herrera

Miami,FL

Summary

Motivated professional transitioning from logistics and warehouse operations to IT Support and Technical Help Desk roles. Over 7+ years leading teams, troubleshooting hardware/software issues, optimizing systems, and ensuring efficient operations under pressure. Hands-on expertise in PC hardware assembly, diagnostics, OS installation (Windows/macOS), and technical analysis from self-directed financial market studies. Eager to apply strong problem-solving, customer service, and attention to detail in a clean, office-based tech environment. Committed to continuous learning and professional growth.

Overview

years of professional experience

Work History

Logistics & Operations Lead

Centaur Precision Tools

Miami, FL

11.2023 - Current

Led daily warehouse operations, troubleshooting hardware/electronic issues in CNC tooling components to minimize downtime and ensure system reliability (transferable to IT hardware support).
Collaborated with the CTO and sales teams to diagnose availability issues, optimize workflows, and align processes with delivery timelines, improving efficiency.
Conducted detailed inventory tracking, cycle counts, and system updates, maintaining accurate records similar to IT asset management.
Supported process improvements that reduced operational delays through analytical problem-solving.

Shipping and Receiving Supervisor

Likewize-Brightstar

Miami, FL

09.2016 - 10.2022

Supervised high-volume shipping and receiving across B2B, B2C, and export channels, coordinating domestic and international logistics, and preparing customs documentation (DHL, FedEx, UPS).
Performed diagnostics and component-level troubleshooting on electronic hardware, resolving issues to maintain operational flow (direct hands-on experience applicable to help desk/PC repair).
Managed team scheduling, task delegation, and training during peak periods, fostering efficient team performance.
Executed cycle counts, inventory reconciliation, and system data entry, ensuring accuracy and quick resolution of discrepancies.

Skills

PC hardware and software troubleshooting: full assembly, component compatibility, diagnostics, upgrades, OS installation and configuration (Windows, macOS)
Technical support and customer service: hardware and software issue resolution, user guidance, and high-volume operations coordination
Systems optimization and analysis: performance tuning, data monitoring (TradingView, ThinkorSwim), risk assessment transferable to IT metrics

Leadership and team coordination: supervised teams of 10 or more, task assignment, process improvement, and scheduling during peak times
Software and tools: Microsoft Office, Excel, Windows, macOS, ThinkorSwim, TradingView, Radio Beacon, AX Dynamics
Other: inventory management, attention to detail

Independent Technical Projects & Self-Development

Built and optimized multiple high-performance desktop PCs: Full hardware assembly (motherboard, CPU, GPU, RAM, PSU, cooling), compatibility checks, BIOS updates, OS installation, and troubleshooting (hardware failures, driver issues, performance bottlenecks).
Dedicated 3+ years to self-study in financial markets: Used TradingView and ThinkorSwim for technical chart analysis, data interpretation, economic indicators, and risk management — developed strong analytical and decision-making skills under uncertainty.
Continuously researched tech trends, software updates, and optimization techniques to support personal and potential professional growth in IT.

Education and Training

Hotel Events Preparation – Vida Hospitality, Miami (2015)

TV Production – ICRT, Cuba (2012)

High School Diploma – Pre-University Aristides Viera, Cuba (2011)

Languages

Spanish

English