macOS Field Service & Diagnostics QA Engineer
Apple Inc.
Austin, TX
01.2025 - 01.2026
- Performed component swaps and hardware rework during validation activities to verify diagnostics, repair workflows, and overall platform functionality.
- Designed and executed functional, regression, integration, and end-to-end test plans, including edge case and smoke testing, to validate hardware-software interactions and overall system reliability.
- Performed hardware-software validation on pre-release computing platforms, supporting hardware bring-up activities while analyzing CPU, memory, storage, thermal, and overall system performance characteristics throughout the product lifecycle.
- Investigated defects through system log analysis, issue reproduction, and root cause investigation, collaborating with cross-functional engineering teams to improve product quality.
- Developed and maintained Python and Bash automation scripts for validation workflows, log collection, test execution, and engineering utilities using Git and GitHub for collaborative version control and distribution across engineering teams.
- Maintained engineering test assets and lab hardware inventory while organizing validation devices, peripherals, and system configurations to support ongoing QA activities.
- Leveraged internal AI-assisted tools to support testing, automation, and diagnostic workflows while contributing feedback and validation data to improve tool effectiveness and engineering productivity.