Summary
Work History
Skills
Work Preference
Overview
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Henry Le
Open To Work

Henry Le

QA Engineer
Austin,TX

Summary

QA Engineer with hands-on experience validating complex hardware and software systems through functional, regression, and exploratory testing. Proven ability to identify defects, reproduce edge cases, and collaborate with engineering teams to improve product stability and user experience. Strong background in real-world workflow validation, system diagnostics, and quality-driven problem solving across consumer technology platforms.

Work History

QA Engineer

Apple Inc. (via Akkodis)
Austin, TX
01.2025 - Current
  • Executed functional, regression, and exploratory testing across integrated hardware and software systems, validating stability, reliability, and release readiness.
  • Validated end-to-end workflows by reproducing real-world usage scenarios, identifying defects, edge cases, and unintended system behavior in pre-release builds.
  • Performed defect triage, reproducibility analysis, and root cause isolation, delivering clear, engineering-facing bug reports.
  • Collaborated cross-functionally with platform, engineering, and QA teams throughout the SDLC to verify fixes and prevent regressions.
  • Analyzed logs and system behavior across environments to isolate failures related to configuration, dependencies, and hardware–software interaction.
  • Supported test planning, sustained testing, and iterative validation to improve overall product robustness and quality.

Senior Geek Squad Agent

Best Buy - Geek Squad
Austin, TX
07.2024 - 01.2025
  • Performed system-level diagnostics across hardware and software components, strengthening defect identification and reproducibility skills.
  • Validated device behavior under real-world usage conditions, including configuration changes, stress scenarios, and failure cases.
  • Managed high-volume technical workflows, improving efficiency, prioritization, and resolution turnaround.

Senior Technical Specialist Roles

uBreakiFix • Tech Savvy • CPR Cell Phone Repair
Austin, TX
05.2018 - 06.2024
  • Conducted advanced diagnostics across consumer electronics, developing a strong foundation in failure analysis, root cause identification, and system behavior.
  • Worked extensively with hardware–software interactions, configuration-dependent issues, and device reliability concerns.
  • Collaborated with escalation and support teams to resolve complex issues and improve technical workflows and documentation.
  • Supported training, process improvement, and quality consistency across technical operations.

Skills

  • Functional and regression testing
  • Exploratory and user acceptance testing
  • End-to-end workflow validation
  • Defect triage and reproducibility analysis
  • Root cause and fix verification
  • Regression prevention strategies
  • Multi-environment and infrastructure testing
  • Test environment configuration
  • Deployment and release verification
  • Network-aware and system integration testing
  • Platform and hardware-software integration testing
  • Device and peripheral testing
  • Embedded systems evaluation
  • Diagnostic tool verification
  • Test framework validation
  • Reliability and stress testing
  • Failure-mode analysis
  • Cross-functional collaboration strategies
  • Agile test execution in SDLC

Work Preference

Work Type

Full TimeContract Work

Location Preference

On-SiteHybridRemote

Overview

8
8
years of professional experience

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Henry LeQA Engineer