Summary
Work History
Skills
Overview
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Henry Le
Open To Work

Henry Le

Austin,TX

Summary

QA Engineer specializing in hardware-software integration and system validation, with a background in PC hardware and repair. Passionate about performance-driven systems and emerging VR technologies.

Work History

macOS Field Service & Diagnostics QA Engineer

Apple Inc.
Austin, TX
2025.01 - 2026.01
  • Designed and executed comprehensive test cases for functional, regression, integration, and end-to-end testing, including edge case validation and smoke/sanity checks to enhance overall software quality.
  • Executed end-to-end workflow validation, ensuring system reliability and optimizing user experience.
  • Conducted hardware-software integration testing across complex device ecosystems, validating system stability and reducing risk of failures.
  • Analyzed system logs to identify, reproduce, and isolate defects, enabling efficient defect resolution.

Geek Squad Agent

Best Buy - Geek Squad
Austin, TX
2024.08 - 2025.01
  • Diagnosed and resolved hardware and software issues for desktops, laptops, and mobile devices, restoring functionality and enhancing customer satisfaction.
  • Executed data backup and transfer processes to maintain data integrity during repairs and system transitions, minimizing risk of data loss.
  • Performed OS installations, system recovery, and data migration to minimize downtime and prevent data loss.
  • Conducted PC diagnostics and component-level troubleshooting to identify root causes of failures.

Senior Computer & Mobile Technician

uBreakiFix
Austin, TX
2018.04 - 2023.01
  • Identified root causes of device failures and implemented effective repair solutions, enhancing device reliability and minimizing repeat issues.
  • Diagnosed and repaired mobile and PC hardware, establishing expertise in device-level troubleshooting and system behavior.
  • Advanced to senior role, owning complex repairs and enhancing repair operations.

Skills

  • Functional and regression testing
  • Exploratory and user acceptance testing
  • End-to-end workflow validation
  • Defect triage and reproducibility analysis
  • Root cause and fix verification
  • Regression prevention strategies
  • Multi-environment and infrastructure testing
  • Test environment configuration
  • Deployment and release verification
  • Network-aware and system integration testing
  • Platform and hardware-software integration testing
  • Device and peripheral testing
  • Embedded systems evaluation
  • Diagnostic tool verification
  • Test framework validation
  • Reliability and stress testing
  • Failure-mode analysis
  • Cross-functional collaboration strategies
  • Agile test execution in SDLC

Overview

8
8
years of professional experience

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