Wes Allen
Athens,TX
Summary
Experienced Senior Field Service Technician with over 15 years of expertise in the oil & gas, robotics, and automation industries. Demonstrated proficiency in troubleshooting, repair, and installation, leveraging advanced technical knowledge. Renowned for implementing strong safety practices and fostering positive customer relations, while exhibiting exceptional leadership skills in team and project settings. Skilled in performing preventative maintenance (PM), retrofitting, and conducting technical diagnostics. Highly talented professional adept at handling electrical and mechanical diagnostics, installations, and repairs. Fluent in both Spanish and English, offering effective communication skills. Consistently recognized for delivering outstanding performance, exceptional customer service, and high-quality work.
Overview
14
14
years of professional experience
Work History
Senior Field Service Technician
Flanders
01.2023 - Current
- Led installation, maintenance, and repair of large AC/DC motors, focusing on precision alignments, vibration analysis, and testing to optimize performance
- Diagnosed and resolved complex mechanical issues in motors and related equipment, applying extensive knowledge in mechanical alignments, torque calculations, and load balancing
- Performed comprehensive mechanical testing and calibration of machinery to ensure reliability and adherence to operational standards
- Collaborated with engineering teams on system improvements, troubleshooting mechanical, electrical, and software components to enhance overall efficiency
- Properly completed work reports for each field visit.
- Diagnosed errors and determined proper solutions.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Project Manager Field Service
Zeppelin Machines
01.2021 - 01.2022
- Managed large-scale mechanical installations for Tesla, focusing on Anode and Cathode systems; expertly handled high-pressure electrical, optical, laser, and Lidar systems
- Specialized in silo installations and start-ups, leveraging in-depth mechanical knowledge to optimize equipment functionality and longevity
- Developed and implemented logistics and inventory systems to streamline mechanical operations, cutting project time by 50%
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Analyzed project performance data to identify areas of improvement.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
Senior Field Service Technician
Alliance Machine Systems
01.2020 - 01.2021
- Led the mechanical and robotic installation, calibration, and tuning of high-tech systems, following detailed schematics, blueprints, and industry standards
- Coordinated with engineering to optimize mechanical assemblies and implement retrofits, enhancing machine performance and reliability
- Conducted hands-on training with clients, covering all aspects of mechanical, optical, and electrical system maintenance and operation
- Diagnosed errors and determined proper solutions.
- Properly completed work reports for each field visit.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Performed annual service visits and completed preventive maintenance on systems.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Field Service Foreman
Amazon Robotics (ARSAW)
01.2019 - 01.2020
- Company Overview: EASi Engineering
- Provided on-site mechanical expertise for commissioning Amazon's ARSAW robotics systems, handling complex mechanical adjustments to maximize system output
- Collaborated with engineers and manufacturing teams to improve mechanical design for better durability and performance
- Oversaw testing procedures, including volume and stress testing, to validate the mechanical integrity of systems under operational conditions
- EASi Engineering
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Scheduled and oversaw maintenance, repair and installation activities.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Contributed to development, implementation, and execution of maintenance programs.
Field Service Technician (Foreman)
Smart Sand
01.2016 - 01.2019
- Performed maintenance and troubleshooting for Frac silo systems, applying mechanical repair techniques to improve equipment uptime
- Trained and mentored team members on safe and efficient mechanical repair procedures, including diagnostics, adjustments, and preventive maintenance
- Provided 24/7 on-call technical support, effectively diagnosing issues and maintaining high levels of customer satisfaction
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Transload Operator/Locomotive Driver
Prairie Transport
01.2015 - 01.2016
- Operated production and transport equipment, loading trucks with frac sand and overseeing locomotive operation
- Conducted equipment calibration and adjustments, maintaining strict schedules and safety protocols
Various Drilling Roles (Lead Floorhand, Motorman, Derrickhand)
Multiple Texas Drill Rigs
01.2011 - 01.2015
- Worked on-site, installing and repairing pipes, valves, and pumps while maintaining compliance with safety standards
- Collected and logged soil and rock samples, contributing to the decision-making process on job sites
- Performed maintenance and repairs, efficiently managing tasks under challenging conditions
- Moved or relocated materials and equipment required for drilling tool assembly to and throughout work site.
- Monitored shaker and mud tank operations.
- Provided assistance in assembly and disassembly of drilling rig and equipment.
- Executed daily operations quickly and accurately, achieving productivity targets.
- Verified job safety analysis (JSA) and correctness of obtained permits prior to starting new jobs.
- Loaded, unloaded and stored supplies and materials in secure, orderly systems.
- Prepared drilling sites with correct equipment and materials for productive operations.
Education
Chemical Fluids Engineer -
TVCC Community College
01.2008
Skills
- Mechanical and Electrical Systems
- Automation and Robotics
- Software and Controls
- Logistics
- Project Management
- Inventory Control
- Client Training
- Advanced troubleshooting
- System diagnostics
- Equipment documentation
- Repair auditing
- Safety assessment
- Troubleshooting and repair
Personal Information
Title: Senior Field Service Technician
Travelavailability
100% Travel Available
Timeline
Senior Field Service Technician
Flanders
01.2023 - Current
Project Manager Field Service
Zeppelin Machines
01.2021 - 01.2022
Senior Field Service Technician
Alliance Machine Systems
01.2020 - 01.2021
Field Service Foreman
Amazon Robotics (ARSAW)
01.2019 - 01.2020
Field Service Technician (Foreman)
Smart Sand
01.2016 - 01.2019
Transload Operator/Locomotive Driver
Prairie Transport
01.2015 - 01.2016
Various Drilling Roles (Lead Floorhand, Motorman, Derrickhand)
Multiple Texas Drill Rigs
01.2011 - 01.2015
Chemical Fluids Engineer -
TVCC Community College
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