Micheal Dodson
Sr.Field Service Engineer
Daytona Beach,FL
Summary
Responsible Senior Service Field Technician with 10 years of experience providing customer support and troubleshooting expertise during field visits and dispatches. Excellent leadership, motivational and communication talents. Dedicated to building positive relationships with customers by providing outstanding services. Service-oriented Senior Service Field Technician with an excellent professional presence to effectively troubleshoot issues and complete timely repairs. Talented in assuring the implementation of security and safety standards. Mechanically-inclined and meticulous with excellent precision measuring capabilities. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Senior Field Service Engineer
Alliance
Spokane , Washington
- Tested equipment performance and demonstrated operation and servicing best practices.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Scheduled service calls according to customer location and urgency of need.
- Updated and maintained assigned machines per manufacturer specifications.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Facilitated communication between office personnel, subcontractors, and customers.
- Managed maintenance activities, supervised staff, and inspected equipment.
Senior Field Service Technician
WSA_USA Equipment
Clevland, Ohio
- Properly completed work reports for each field visit.
- Diagnosed errors and determined proper solutions.
- Operated hand tools and power equipment according to company safety procedures.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Provided troubleshooting and repair support to over 6 customers weekly.
- Performed annual service visits and completed preventive maintenance on systems.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
System Integration Engineer/Senior Project Manager
Flanders Electric Motor Service
Longveiw, Texas
03.2022 - Current
- Conducted end-user reviews for modified and new systems.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Optimized networked software and operating systems by applying updates and patches.
- Improved methods for measurement, documentation, and work flow management.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Troubleshot and repaired electromechanical and pneumatic systems, using electrical drawings.
- Completed preventive maintenance routines, documentation and procedures.
- Assisted with basic electronics and Programmable Logic Controls troubleshooting.
- Assisted in mentoring junior technicians by providing guidance and directions.
- Maintained and repaired distribution center racking.
- Tested systems, noting issues and completing preventive maintenance.
Skills
- Mechanical and Electrical Systems
- Automation and Robotics
- Software and Controls
- Logistics
- Project Management
- Inventory Control
- Client Training
- Advanced troubleshooting
- System diagnostics
- Equipment documentation
- Repair auditing
- Safety assessment
- Troubleshooting and repair
- System monitoring
- Requirements analysis
- Software development
- System validation
- Welding skills
- Following safety practices
- Worksite preparation
- System repairs
- OSHA regulations compliance
- Plumbing
- Hardware installation
- Electrical systems
- Product inspection
- Preventive Maintenance
- Equipment Repair
- Software installation
- Troubleshooting and Diagnostics
- System configuration
- Maintenance and repair
- Detail orientation
- Diagnostics and troubleshooting
- Troubleshooting and testing
- Equipment handling
- Electrical wiring
- Customer satisfaction
- Positive attitude
- Project management
- Blueprint interpretation
- Testing processes
- Loading and unloading
- Installation updates
Personal Information
Title: Senior Field Service Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Travelavailability
100% Travel Available
Certification
- Certified Control Systems Technician (CCST) - International Society of Automation (ISA).
- Certified Instrumentation and Controls Technician Level I/II/III/IV - International Society for Measurement and Control.
- Electrical Safety Compliance Professional (CFSE)- CFSE Governance Board.
- Security+ Certification – CompTIA.
- VMware vSphere Foundations VCP-DCV VMware.
- Siemens NX CAM & CNC Machining Solutions Certificate - Siemens Digital Industries Software.
- Advanced Diploma in CAD/CAM/CAE – Various Technical Institutes Worldwide.
- FANUC CNC Certification - FANUC America Corporation.
- Electro-Mechanical Technician Certificate – Penn Foster or similar accredited schools.
- Programmable Logic Controllers (PLC) Technician Certificate – George Brown College or similar institutions.
- Robotics Technician Certificate – Robotic Industries Association or similar training providers.
Timeline
System Integration Engineer/Senior Project Manager
Flanders Electric Motor Service
03.2022 - Current
Senior Field Service Engineer
Alliance
Senior Field Service Technician
WSA_USA Equipment
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