Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Hooks

Centerville

Summary

Seasoned Field Service Engineer specializing in various electrical systems, mechanical, and technical support while implementing Sigma Six using multiple troubleshooting/ testing procedures.

Overview

13
13
years of professional experience

Work History

Senior Field Service Engineer

ABB
Richmond
07.2023 - Current
  • UPS Systems
  • Static Switches
  • PDU
  • Electrical Testing
  • Applications
  • DMM
  • O-Scope
  • Battery Analyzers
  • Battery Cabinets
  • Commissioning
  • ECAP Assessment
  • SCADA
  • MV, LV Switch Gear
  • MV Transformers
  • Wiring
  • NFPA-70
  • NEC
  • PLC

FIELD SERVICE ENGINEER

SCHNEIDER ELECTRIC
05.2019 - 07.2023
  • Power Distribution
  • Electrical Schematics
  • UPS Systems
  • Static Switches
  • Switch Gear (LV,MV)
  • PDU
  • NEC
  • NFPA-70
  • NETA 2 Certified
  • I/O Devices
  • Applications
  • Switchboards
  • Troubleshooting/Diagnosing
  • Remote Technical Support
  • Solid Works
  • Quality Control
  • Hardware Upgrades
  • Software Diagnostics
  • Technical Instruction
  • Six Sigma 6 (Black Belt)
  • Software Upgrades
  • PLC Code Reading
  • Sigma Nest
  • Three Phase Testing
  • Electrical Wiring
  • Hardware diagnostics
  • Megger
  • O-Scope
  • DMM
  • Battery Cabinets

DRAFTING ENGINEER

Ferco Aerospace Group
Franklin
09.2017 - 05.2019
  • Wrote technical reports documenting project progress and specifications.
  • Surveyed sites, collected measurements and assessed project conditions.
  • Designed bracket clips for engine turbines.
  • Made precise cuts with laser on an assortment of precious metals.
  • Used proprietary software and loading programs
  • Technical management
  • Laser Cutter (Trumpf)
  • CAD II Operator

TECHNICAL SUPPORT SPECIALIST III

Customer Engineering Services Inc.
Monroe
08.2015 - 09.2017
  • Observed system functioning and entered commands to test different areas of operations.
  • Leveraged AutoCAD to design mechanical drawings and machine designs according to specific dimensions.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Monitored service orders to completion and closed service tickets.
  • Assessed Technical and Software issues to determine appropriate troubleshooting methods for remediation.

INDUSTRIAL MAINTENANCE TECHNICIAN

Advics
Lebanon
01.2013 - 07.2015
  • CNC machines
  • Hydraulic Pumps
  • Pneumatic Cylinders
  • HMI
  • CAD I Operator
  • SCADA
  • VLF Testing
  • Switch Gear (LV, MV, High-pot Testing)
  • UPS
  • Static Switches
  • PDU
  • RPP
  • Relay Switches

Education

Associate of Applied Science - Industrial Engineering (AutoCAD)

ITT Technical Institute
Indianapolis, OH
01.2016

Bachelor of Science - Industrial Engineering

Wright State University
Dayton, OH
01.2014

Associate of Arts - Graphic Design

Sinclair Community College
Dayton, OH
06-2007

High School Diploma -

Patterson Career Center CO-OP
Dayton, OH
06.2007

Skills

  • Electrical testing
  • Battery analysis
  • PLC programming
  • SCADA systems
  • Commissioning processes
  • Client relationship management
  • Troubleshooting techniques
  • Quality assurance
  • Remote support
  • Mechanical engineering
  • On-site training
  • Software diagnostics
  • Hardware installation
  • Calibration
  • Maintenance and repair
  • Network installation
  • Systems analysis
  • Power distribution
  • Remote technical support
  • UPS systems
  • OSHA compliance
  • NEC standards

Timeline

Senior Field Service Engineer

ABB
07.2023 - Current

FIELD SERVICE ENGINEER

SCHNEIDER ELECTRIC
05.2019 - 07.2023

DRAFTING ENGINEER

Ferco Aerospace Group
09.2017 - 05.2019

TECHNICAL SUPPORT SPECIALIST III

Customer Engineering Services Inc.
08.2015 - 09.2017

INDUSTRIAL MAINTENANCE TECHNICIAN

Advics
01.2013 - 07.2015

Associate of Applied Science - Industrial Engineering (AutoCAD)

ITT Technical Institute

Bachelor of Science - Industrial Engineering

Wright State University

Associate of Arts - Graphic Design

Sinclair Community College

High School Diploma -

Patterson Career Center CO-OP

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