Dennis Metzger
LOUISVILLE
Summary
Results-oriented Senior Field Service Engineer with strong advanced troubleshooting and client relationship skills. Proven track record in equipment installation and technical support, enhancing operational efficiency across manufacturing environments.
Overview
27
27
years of professional experience
Work History
Senior Field Service Engineer
Vitronic Machine Vision
Louisville KY
06.2014 - 03.2026
- Led installation and maintenance of advanced machine vision systems across various manufacturing environments.
- Diagnosed technical issues and implemented effective solutions to minimize downtime and enhance operational efficiency.
- Trained and mentored junior engineers on troubleshooting techniques and system optimizations.
- Collaborated with cross-functional teams to ensure seamless integration of vision systems into production lines.
- Developed comprehensive documentation for system configurations, maintenance protocols, and troubleshooting procedures.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Mentored junior engineers, fostering a collaborative learning environment that facilitated skill development and knowledge sharing.
- Scheduled service calls according to customer location and urgency of need.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Conducted site assessments to identify customer needs and recommend tailored machine vision solutions.
- Identified problems and potential risks, coordinating appropriate corrective action.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Checked, repaired and repacked survival equipment to meet specifications.
Electronics Repair and Sale Self Employed
Pro Projectors LLC
Louisville KY
04.2005 - 06.2014
- Diagnosed and repaired a wide range of electronic devices to restore functionality.
- Utilized advanced testing equipment to assess and troubleshoot circuit board issues.
Technician
UPS Supply Chain Solutions
Louisville, KY
02.2001 - 04.2005
- Repair electronics
Mail Carrier
Unites States Postal Service
Louisville, KY
03.1999 - 02.2000
- Delivered mail efficiently across designated routes, ensuring timely and accurate service.
- Maintained delivery schedules while managing various weather conditions and obstacles.
- Communicated effectively with customers to resolve inquiries and address service issues.
- Operated postal vehicles safely, adhering to traffic regulations and company policies.
Education
Bachelor of Science - Banking Finance And Information Technology
University of Economics And Technology
Simferopol Ukraine 06-1997
Skills
- Field service management
- Remote support
- Client relationship building
- Customer support
- Hardware installation
- Software diagnostics
- Mechanical engineering
- Electrical engineering
- On-site training
- Advanced troubleshooting
- Customer service
- Troubleshooting and repair
- Equipment installation and repair
- Software installation
- Preventive Maintenance
- Inventory management
- Equipment testing
- Computer software repair
- Equipment installation
- Equipment calibration
- Technical support
- System diagnostics
- Systems analysis
- Testing and diagnostics
- Maintenance and repair
- Problem-solving
- Computer skills
- Machinery operation
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Professional Working
German
Elementary
Timeline
Senior Field Service Engineer
Vitronic Machine Vision
06.2014 - 03.2026
Electronics Repair and Sale Self Employed
Pro Projectors LLC
04.2005 - 06.2014
Technician
UPS Supply Chain Solutions
02.2001 - 04.2005
Mail Carrier
Unites States Postal Service
03.1999 - 02.2000
Bachelor of Science - Banking Finance And Information Technology
University of Economics And Technology