Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Timothy Buchanan

Timothy Buchanan

Manlius,NY

Summary

PERSONAL STRENGTHS:

Good knowledge of Computer Networking principles and Laboratory Interfacing Systems. Highly motivated, strong, confident and articulate. Client facing with sound communication and people skills. Highly motivated and dynamic with good leadership and problem-solving skills. Skilled at training and mentoring field service personnel to troubleshoot and correct difficult problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for the medical industry. Seasoned Field Service Engineer with 19 years of experience in design, installation and maintenance of multiple systems. Offering expertise in Computer Repair, Computer networking, Medical Device Repair and unmatched troubleshooting skills. Performed installation of IBM, HP, Dell, etc. Equipment with the ability to grasp new products/concepts. Solid knowledge of electro/mechanical device repair with attention to detail. Good documentation practice and basic knowledge/understanding of GMP. Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting. Establish good relationships with customers by using good communication and professional service to support new instruments and service business. Ability to apply knowledge and experience to resolve problems quickly.

Overview

21
21
years of professional experience

Work History

Senior Field Service Engineer

HOLOGIC
Marlborough, MA
08.2005 - 01.2024
  • I have 19 years of experience in the below skills.
  • Provide repair assistance on "difficult to repair" instruments to improve Customer Satisfaction and Fix it Right First-Time performance.
  • Continually develops effective troubleshooting methods in providing daily remote assistance to customers and associates.
  • Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
  • Develop, maintain and improve relationships with customer by providing expert advice and acting as specialist resource.
  • Feedback and work closely with service manager and site managers to achieve best optimization for productivity & life span.

Electronics Technician

UNITED RADIO
07.2003 - 07.2005
  • Testing/troubleshooting, to component level, complex circuit card assemblies (CCA'S), modules, and assembled units.
  • Troubleshooting, repairing, and maintaining specialized electronic test fixtures
  • Using general purpose and complex or specialized test equipment to perform complex testing of components and assemblies
  • Works from minimal documentation, written or verbal instructions, schematics, rough sketches, diagrams, layouts and plans often requiring interpretation.

Education

Associate of Applied Science - Computer And Electronic Technologies

ITT TECHNICAL INSTITUTE
Liverpool
2001

Skills

  • Hardware Installation
  • Software Diagnostics
  • Network configuration
  • Client Relationship Building
  • Field Service Management
  • On-Site Support
  • Computer software repair
  • Software Installation
  • Equipment installation and repair
  • Preventive Maintenance
  • Inventory Management
  • Service Contracts
  • Calibration
  • Equipment testing
  • Schematic reading

Timeline

Senior Field Service Engineer

HOLOGIC
08.2005 - 01.2024

Electronics Technician

UNITED RADIO
07.2003 - 07.2005

Associate of Applied Science - Computer And Electronic Technologies

ITT TECHNICAL INSTITUTE
Timothy Buchanan