Antonio Jaggers
Oklahoma City,OK
Summary
I bring close to a decode of experience in data management and implementation, with a strong emphasis on creating insightful reports to track key metrics and developing effective client management strategies. I have lead and assisted high-performing teams to consistently exceed goals by fostering team culture and optimizing operational process.
I am passionate about empowering individuals to enhance both efficiency and performance, while supporting ongoing professional development. My leadership has consistently contributed to improve outcomes, increased team effectiveness, and a culture of growth
Overview
13
13
years of professional experience
Work History
EDI Specialist
Selerix Systems, Inc.
08.2023 - 03.2025
- Developed and managed electronic data files for transmission from the Selerix platform to insurance carriers on behalf of clients.
- Acquired proficiency in the Selerix system to support cross-departmental initiatives and enhance operational efficiency.
- Participated in collaborative meetings to improve the overall client experience and ensure seamless implementation.
Senior EDI Benefits Coordinator
Paycom
Oklahoma City, USA
12.2019 - 08.2023
- Company Overview: Oklahoma City, OK
- Building electronic data files to send from Paycom to insurance carriers for clients.
- Multi-tasking various clients/carriers with an implementation goal.
- As an Senior coordinator assisting department in leadership and completing various projects.
- Providing culture building to my team.
- Assisting Team Lead on daily basis.
- Leading morning and afternoon meeting.
- Being part of strategic meeting with supervisors.
- Ensure team is exceeding weekly and monthly metrics.
- Accomplishments: Winning 2nd place in innovation project for HCM department.
- Innovation project is taking a process currently used and find an improvement.
- Provided easy to use documents to internal departments and outside document for sales and clients on B2C product.
- Documents included prices, pros/cons, what to expect from implementation.
- Oklahoma City, OK
Virtual Banker
Oklahoma Educators Credit Union
Moore, USA
04.2017 - 12.2019
- Company Overview: Moore, OK
- Supported call center operations by handling member inquiries and processing requests promptly and efficiently.
- Completed RateGenius auto refinance loan applications and accurately scanned and submitted required documentation.
- Delivered high-quality customer service through various channels, including email, phone, and in-person interactions.
- Moore, OK
Sales Associate
MarketSource Inc.
Oklahoma City, USA
11.2015 - 04.2017
- Company Overview: Oklahoma City, OK
- Sold postpaid and prepaid mobile phones while delivering exceptional customer service and promoting related accessories.
- Maintained accurate records of sales and inventory.
- Acquired in-depth knowledge of wireless plans offered by AT&T, Verizon, and Sprint to assist customers in selecting the most suitable options.
- Provided unbiased support in sales and upgrades for Target customers.
- Collaborated with Target leadership on promotional activities, issue resolution, and operational initiatives.
- Oklahoma City, OK
- Effectively communicated with guests to understand their needs and present appropriate mobile plans and device features.
- Applied strong problem-solving skills to address customer inquiries and concerns.
- Demonstrated confidence in driving sales, setting personal and team goals, and providing informal leadership to support performance metrics and business objectives.
Member Service Associate
Oklahoma Employees Credit Union
Oklahoma City, USA
06.2013 - 03.2015
- Company Overview: Oklahoma City, OK
- Handled high volumes of incoming calls in a call center environment, providing prompt and accurate assistance to member inquiries and requests.
- Ensured proper call routing by transferring members to the appropriate departments.
- Processed and scanned critical documents, including proof of insurance and lien releases, while maintaining detailed and accurate notes on member accounts.
- Met performance goals for product add-ons and effectively managed member escalations to ensure satisfaction and resolution.
- Oklahoma City, OK
Cashier/Attendant
Boomerang Carwash
Oklahoma City, USA
12.2012 - 08.2013
- Company Overview: Oklahoma City, OK
- Provided instant customer contact for services.
- Responsible for maintenance and upkeep of work stations.
- Cash/card experience.
- Oklahoma City, OK
Cashier/Floater
Republic Parking
Oklahoma City, USA
08.2012 - 06.2013
- Company Overview: Oklahoma City, OK
- Provided public parking for events going on in the downtown OKC area.
- As a floater managed employees and lots making sure everything is operating smoothly and assisting with any issues.
- Oklahoma City, OK
Education
High School Diploma -
Edmond Santa Fe High School
Edmond, OK05.2011
Skills
- Public Speaking
- Implementation
- Banking
- Team Leadership
- EDI
Timeline
EDI Specialist
Selerix Systems, Inc.
08.2023 - 03.2025
Senior EDI Benefits Coordinator
Paycom
12.2019 - 08.2023
Virtual Banker
Oklahoma Educators Credit Union
04.2017 - 12.2019
Sales Associate
MarketSource Inc.
11.2015 - 04.2017
Member Service Associate
Oklahoma Employees Credit Union
06.2013 - 03.2015
Cashier/Attendant
Boomerang Carwash
12.2012 - 08.2013
Cashier/Floater
Republic Parking
08.2012 - 06.2013
High School Diploma -
Edmond Santa Fe High School
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