Antonio Johnson
Garland,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results.
Professional auditor with proven track record of ensuring financial accuracy and regulatory compliance. Known for delivering thorough audits and identifying key areas for process improvement. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in financial analysis and problem-solving, valued for reliability and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auditor/Trainer
Karat by Lollicup
09.2022 - Current
- Accurately and efficiently calculate the number of items on an order
- Use a tablet to keep track of each order
- Remove or add any missing or extra items on the order
- Wrap each pallet with plastic
- Document the case amount, pallet amount, and weight of each order
- As a trainer I teach all the new auditors how to do the job properly
- Drive fork lift and pallet jacks
Quality Assurance Analyst
adidas
04.2019 - 07.2022
- Listen to and grade calls of Adidas employees to make sure they are following company guidelines
- Coach employees on the proper way to handle each call and how to help customers properly according to company guidelines
- Document the grades of calls based on the 8-step script given to me by the company
- Use a dual computer screens
- Respond to customer inquiries via email, Chat, and phone calls
Remote specialist
Samsung Electronics
11.2015 - 03.2019
- When a customer is having issues with their device and it could not be handled at a lower level the call is escalated to me
- I had the customer download an app which gave me the ability to view and control their device from my location
- While I had the ability to control the device I would to physically fix the customer's device issues
- If it was determined to be an issue I could not fix, I would set the device up for a repair or replacement
- Used dual computer screens
- Fully document the entire experience with each customer using a ticket system
Education
Associate's degree - Computer Science
El Centro College
Dallas, TX04.2015
Skills
- Document scanning
- Deadline oriented
- File management expertise
- Microsoft office expertise
- Technical support
- Office administration
- Administrative support
- System troubleshooting
- Customer support
- Training and mentoring
- Remote support
- Customer support strategy
- Reach truck
- Warehouse management system
- Computer Literacy
- Manufacturing
- Electric pallet jack
- Leadership
- Shipping & receiving
- Customer service
- Supervising experience
- Computer science
- Forklift
- Microsoft Office
- Documentation review
- Assembly
- Typing
- HIPAA
- Management
- Time management
- Computer skills
- Sales
- Quality control
- Staff training
- Phone etiquette
- Quality management
- JavaScript
- Java
- Warehouse management
- Irrigation
- Materials handling
- Fast typing speed
- Order pulling
- Warehouse
- Forklift
Certification
Forklift Certification, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
Associate degree in computer science from el centro college
Timeline
Auditor/Trainer
Karat by Lollicup
09.2022 - Current
Quality Assurance Analyst
adidas
04.2019 - 07.2022
Remote specialist
Samsung Electronics
11.2015 - 03.2019
Associate's degree - Computer Science
El Centro College
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