Antonio Johnson

Supervise front-end operations while delivering high-quality customer service in a fast-paced environment
• Train and support team members to improve operational efficiency and customer satisfaction
• Coordinate employee scheduling and maintain workflow coverage during high-volume periods
• Process customer financial transactions including bill payments for utilities, insurance, rent, and other services through multiple payment platforms
• Assist customers with domestic and international money transfer services through Western Union, including sending, receiving, verification, cancellations, and refunds
• Manage financial services transactions including money orders and payment processing while maintaining accuracy and compliance standards
• Identify suspicious activity and help prevent potential fraud and scam attempts involving gift cards, money transfers, and financial transactions
• Resolve escalated customer concerns professionally and efficiently
• Maintain records and documentation to ensure operational accuracy and compliance standards

• Prepared and fulfilled customer orders accurately and efficiently for online pickup services
• Communicated with customers regarding substitutions and order updates
• Maintained inventory awareness and reported stock issues
• Inspected products for freshness and quality before fulfillment
• Utilized handheld systems and technology to manage and track customer orders
• Collaborated with team members to ensure smooth order processing

• Coordinated outreach and support efforts for at-risk youth, fostering community connections
• Supported educational and recreational programs promoting youth engagement
• Contributed to community initiatives enhancing youth development and support
• Worked with team members to create positive community engagement experiences