ANTONIO LAWS
Pearland,TX
Summary
Driven Legal Assistant with 4 years of experience in many areas of law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in law.
Overview
5
5
years of professional experience
Work History
Member Service Specialist
Legalese
06.2023 - 05.2024
- Analyze case profiles
- Assisted large volume of members every day with finding Attorneys with positive attitude and focus on member satisfaction.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Maintained and managed members cases and databases.
- Learned and maintained in-depth understanding of service information to offer knowledgeable and educated responses to diverse questions.
- Improved communication between members and attorneys, leading to better understanding of policy coverage and claim status.
LEGAL ASSISTANT
BROWN SIMS LAW
02.2022 - 05.2023
- Provide administrative support to lawyer and enhance office effectiveness
- Manage, organize, and maintain documents in paper or electronic filing systems
- Draft and proofread correspondence and legal documents, such as pleadings and contracts
- Collect, examine, and organize evidence and other legal documents for attorney review and case preparation
- Keep clients informed by maintaining contact and communicating case progress
SUBSTITUTE TEACHER
HARMONY SCHOOL
02.2021 - 01.2022
- Manage classroom effectively to encourage student participation, minimize distractions and maintain positive learning environment
- Develop lesson plans and assignments consistent with regular teacher's past lesson plans
- Create and maintain discipline and classroom control that fosters safe and productive learning environment in accordance with school policies
- Developed strong rapport with students through consistent encouragement and support, fostering positive learning atmosphere conducive to academic growth.
INTERN
WINTRUST FINANCIAL
04.2020 - 01.2021
- Review initial loan approval and work and borrower to gather appropriate documentation
- Calculate income for qualifying, including self employed income analysis
- Analyze credit, income, asset and collateral documents to submit files to underwriting
- Create loan submission package for Underwriting Department
- Satisfy all conditions when received from Underwriting
- Ensure that approval falls within established lending guidelines
- Ensure borrower understands conditions for closing
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
CALL CENTER REPRESENTATIVE
Recon MR
05.2019 - 03.2020
- Properly directed inbound calls in phone queues to improve call flow
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Provided input to assist in selection and implementation of new phone system
- Achieved customer satisfaction rating of 95% within six months, exceeding corporate target
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
MASTER OF BUSINESS ADMINISTRATION -
Lamar University
Beaumont, TX05.2024
BACHELOR OF SCIENCE IN CRIMINAL JUSTICE -
PRAIRIE VIEW A&M UNIVERSITY
Prairie View, TX08.2021
Skills
- Research Ability
- Attention To Detail
- Exceptional communication
- Customer service standards
- Highly Organized
- Ability to multitask
- Critical thinking
- Data entry proficiency
- Ability to take ownership of project
- Computer Skills
- Product and service knowledge
- Office Administration
Timeline
Member Service Specialist
Legalese
06.2023 - 05.2024
LEGAL ASSISTANT
BROWN SIMS LAW
02.2022 - 05.2023
SUBSTITUTE TEACHER
HARMONY SCHOOL
02.2021 - 01.2022
INTERN
WINTRUST FINANCIAL
04.2020 - 01.2021
CALL CENTER REPRESENTATIVE
Recon MR
05.2019 - 03.2020
MASTER OF BUSINESS ADMINISTRATION -
Lamar University
BACHELOR OF SCIENCE IN CRIMINAL JUSTICE -
PRAIRIE VIEW A&M UNIVERSITY
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